Asda Shipley Superstore

"During my visit to the ASDA Shipley store, I had an unpleasant encounter with a female Asian manager who was exceedingly discourteous. When I approached her with a query about a product, she initially ignored me and then flatly refused to engage with me when I repeated my request. Despite my efforts, the other Asian staff members were unwilling to disclose her name, which I find disappointing. This experience was a first for me, and I hope that ASDA will reconsider their hiring practices in light of this incident. If anyone knows the manager's name, please inform me."

"We have shopped at Asda for years but increasingly have found queues at the checkouts becoming more and more problematic. My husband was told that he was blocking an aisle. He said he was sorry but they needed more staff on the checkouts. She said she had already put more staff on the checkouts and ‘Don’t you understand English?’ She was probably stressed BUT making racist comments to non English customers is not helpful! Management, maybe there is a training issue here …… but you definitely need more staff on the checkout! You’ve now lost a good customer."

"Really well stocked on Christmas Eve; got everything I went for. But, the store entrance really needs sorting out. It's too small, crowded and chaotic for the usual footfall, let alone busy Christmas traffic. Yesterday, customers were smoking, unchallenged, in the foyer waiting for their taxis. And why Asda allow colleagues to skulk on the pavement to smoke on their break is beyond me. Looks dreadful. Can't you provide a space on your own property, away from the passing public?"

"Great store with plenty of choice and helpful staff. Only negative was the older lady on customer service (think she was called Jane) wouldn't allow an exchange for a smaller size without receipt despite items still being tagged. I explained i had done returns and exchanges before with the receipt and she basically called me a lair as they have never allowed it before. Which was total BS!"

"This was a massive store to go for some nice shopping in, where the bakery products are presented very clearly in the section! The staff were friendly and helped me use the correct self-service checkout when I tried one that wouldn't work for one item, having a pleasant experience in this clean shop. My bakery treat tasted absolutely fresh, like you'd expect when made on site."