Dream Hair and Beauty Ltd Cannon Park, Coventry CV4 7EH

"Pros: - clean - personable owner - at least one stylist who was clearly an expert on braiding Cons - variable service, had braids installed the same time as another lady. The other lady would have scored them a 5, a 2 seems too generous from me. The lady doing the other client’s hair was twice as fast and precise in her finishing (think her name was Nana). The lady doing my hair did not seem to understand how to work with 4c hair and didn’t take pride in her work: - tried to detangle root to ends -applied oil after detangling instead of before - blow dried my hair without heat protectant (luckily I had applied some at home) - left the ends of the hair unfinished, by morning they started to unravel. For £130, pretty poor work. The owner assisted in the completion of mine so is also culpable - she should lead by example and require higher standards from her staff. I spent over an hour the next day redoing braids that had unravelled. If you go here, ask to use Nana and only her. UPDATE: Removed a star. We had no conversation about heat protectant. Key issue was unraveling braids. Messaged the owner next morning with comments along the lines of the review. Response below. Like I said (and other clients agree), if it’s not Nana don’t bother: Hello Sorry for what's happening which is unusual,as we desired the hair with hot water. Am happy to sort out the problem. Let me know when your free, but unfortunately not this Saturday as am full booked. I appreciate you text me, and I just saw the review on the Google page I will be in the shop Monday to Friday between 10 to 5.30. Sorry for inconvenience corse. Regards Tuse"

"Local black female-owned business with expert talent at hair, especially natural hair. I’ve been natural for over a decade, and I’m cautious about trying new stylists. I’m glad I took the leap. The stylists at Dreams know what they’re doing. They take their time and work through the hair in small sections. I also got expert tips on how to manage my hair better. They stock a wide range of natural hair products, such as ORS, Shea Moisture, etc., at very reasonable prices. Rather than buying online or in shops where the sellers clearly don’t use the products, support local business and buy at Dream Hair & Beauty Supplies."

"I called and spoke to I think it was the owner last week, we discussed what I wanted an expected from my visit. My 10 year old daughter an I visited today and the ladies made sure both my daughter an I were happy before they styled/plaited my daughters hair, offered suggestions an both were very professional an friendly, They made both my daughter and I feel welcome."