Charles Street Dental Surgery

"I had very bad experience with Dr Rupert Nute. It was my first visit to this surgery with my 6 year old daughter . She was having carries in one of her bottom tooth and was painful. The doctor without taking x ray made decision to extract the tooth. He was very rude and was rushing . Despite that I was having concerns and I said if possibly there is other option. He said no that this is the only option and he extracted her tooth on the first visit . I was worried and when my husband called me I was sharing what happened he said this is not office can you switch off the phone . It was a big matter for me that my little daughter was having tooth extracted on her first visit I my self is a doctor by profession but I was very disappointed the way this doctor was arrogant ,harsh and rude . He did not give me the opportunity to think and to address my concerns . I wonder wether this was his speciality even as his speciality is oral surgery and cosmetic . I was very upset and believe that her tooth should have not been extracted . They should have done cleaning and should have done filling. As she is young .and could have wait a little . Be mindful who ever see this doctor .He treat you like a pig . and you will end up with wrong treatment and advice . I have a big cavity in my tooth but I have done filling and cleaning and it still works ."

"Go here for check ups. They are nice and polite, I feel taken care of, the dentist I saw (the Tuesday Thursday one) was very gentle and also explained everything he was doing in a calming helpful way."

"Brilliant dentist, especially Rhys and Debbie, always happy with the work they do. been going there for 45 years and wouldn't go anywhere else. Highly recommended! Great friendly reception from Meghan, Lorna and Bethany Aswell."

"They left my sister in pain for over a month. Not only they make her wait in such a pain but on the day of the appointment the doctor instead of treating the tooth, recommended her to take the antibiotics because he could not get the operation done that day. When my sister insisted that she wanted at least a small treatment for her tooth that day, because she could no longer bear the pain, he then decided to give her a provisional treatment on her tooth, a procedure that lasted only 10 minutes, a treatment that he didn't even wanted to do in the beginning, but he rather preferred to stuff her with antibiotics. This 10 minutes job costs her £ 85! In my opinion she shouldn't have even paid for a tooth that was already been treated by the same dentist in the past and was hurting her again, she shouldn't have paid for a job that took only 10 minutes to get done and he didn't even wanted to do, and for making her wait more than 1 month, using the excuse that she was abroad and she had to self isolate for 14 days before the appointment, whereas he told her before the departure that she souldn't have to self isolate on the way back to the UK if the country she was visiting wasn't in the UK list, and it wasn't! She relied on what he said and waited until she was back to the UK but then he changed his mind. I will surely ask my sister to put a claim against this surgery."

"Always received excellent care. Lorna is great with the kids, always making them smile and laugh which puts them at ease. She is patient with my eldest, who at first was very anxious when coming to the dentist. They now look forward to coming and getting their sticker."