Whitestone Family Dental Practice

"Exceptional. I needed emergency treatment on a Saturday after a temporary crown fell out and my own dentist wasn't open. Everybody at Whitestone Family Dental Practice was kind, helpful and brilliant. Receptionist Yasmin was super friendly and the dentist even postponed her lunch to fit me in. What a super team!"

"My Dad recently visited Whitestone Dental Practice, after having a fear of going to the dentist for many years, he felt at ease by the team and said the service is just excellent. He wanted to say a massive thank you to Dr Jubeen Guizar and Megan Grant for all the expert help and treatment, he would highly recommend this dentist practice to family and friends. On behalf of Dean Holley."

"Not been to a dentist for 5 years covid and a bad experience with another dentist had put me off. Greta was great! Put me at ease and made the experience stress free. Very impressed and will be going back in 6 months. Thankyou."

"What a fabulous service this surgery provides. I lost a filling last night so called in Whitestone dentist today to arrange for it to be replaced fully expecting to wait a couple of days to be seen. My dentist Mohammad was available so saw me straight away replaced the filling and I was on my way in next to no time. Well done and everyone there is so welcoming and friendly thank you for an excellent experience"

"Good afternoon, I would like to write a complaint in regards to my dental treatment in hopes of a resolved issue about the treatment I received. Firstly I came in for a toothache problem where I was notified that I need two fillings. Alls fair and fine. First complaint is with the reception team. She offered me an appointment on the Monday following my appointment which was Tuesday 1st November but unfortunately because I am a student Nurse currently on placement that couldn’t work for me. So she told me the next available one would be Thursday 3rd November at 9:30am. Thursday 3rd came and I arrived at 9:25 to be told my appointment is actually on the Wednesday 9th November but I know for a fact this was incorrect as I am at placement that day I wouldn’t have agreed to it. This is where my second complaint comes in, she said since I had tooth pain she would liaise with the dentist to have me seen. Of which I was called in 20 minutes later. The dentist asked me if I wanted my filling done I said yes but due to the appearance of my teeth already I want a white filling. She stated how she doesn’t have time and I have to have a silver one or wait until Mondays appointment. Seen as this is a thing for a life I’d take someone’s request seriously and not as a matter of time which I have on my hands. So I left it for Monday and just bared the pain over the weekend. Third complaint comes where I arrived on time and again the dentist was behind time. My appointment was for 9:40 and I entered the room around 9:55. As part of my care plan I would expect the dentist to care about the comfortability of the patient and my pain threshold is not high. She told me I wouldn’t need an injection for my filling. Which when she started was an excruciating pain! If you don’t need pain relief for it then surely the pain relief would never be an option for this kind of procedure and the fact that I don’t usually pay for my dental and this time I was paying I am very angry about that. I was in agony and I left the dental practise shaking. Even up to 3 hours after I was still in pain. For the amount I paid for my dental I honestly don’t think I received a good treatment and therefore would’ve like to speak to someone a little higher up please. How can I get into contact with a manager?"