Halfords - Western Avenue (Cardiff) Excelsior Road, Cardiff CF14 3AT

"Can’t recommend this store enough. As usual I had left my son’s birthday present last minute. I went to this store and purchased a bike and paid the £10 fee for them to build it. Due to me being last minutes they said it would be ready Thursday, I explained my sons birthday is tomorrow and they then said they’d be able to get it ready by 11am tomorrow. However I received a phone call 4 hours later to explain its ready to pick up. The fact they got it ready in time for my sons birthday means everything and the two men I dealt with couldn’t have been anymore helpful if they tried. They are a credit to your store."

"2 men by the name of Tyler and Lee in the bike department were so abrasive, very unpleasant experience, customer service was shocking. Bike exchange is a huge con, they wanted to give me £20 for a £250 bike with barely a scratch on it, In fantastic condition. My advice is Don’t bother sell it online personally. I’ve never had such bad customer service at Halfords Before experiencing those 2 people."

"Very poor click and collect service. My order/payment was acknowledged but I had no further communication regarding collection. I enquired by web chat the following day but the agent could not initially locate my order, but said that the local store would contact me. They didn't. I called by direct telephone two days later, and after a long hold, and with difficulty understanding the agent, I was finally informed that the order was ready for collection. On collection, one of the items was not in stock and had been replaced with a less satisfactory alternative. Probably not worth the one star."

"Poor, poor customer service from a normally reliable branch/company. Took 7 days to complete a gold service on a bike with customer continually having to chase for updates. Offered £2.40 discount as compensation. Have submitted several requests for resolution but 5 weeks on, no satisfactory response. One star because zero stars is not an available option."

"I popped into the store due to wanting to purchase new windscreen wipers. The customer assistant who served me took my details and found the correct wipers for my car. He asked if I needed them fitted too but I could actually fit them myself. I took them home and tried to fit them on myself the drivers side was easy to click into place but my passenger wiper was broken. I went back into the store this morning and explained it was actually faulty and he gave me a new wiper. Again I went home to fit the wiper on but I was actually struggling to clip the wiper on the passenger side. So yet again I went back into the store and spoke to another customer assistant I explained I had trouble with putting the wiper on and asked if he could fit it on for me. He headed out to my car and tried to clip the wiper on but he was struggling himself to clip it on. So he went back into store and got another wiper which actually fitted. The first wiper I was sold was incorrect due to Head office and said he will contact them to rectify it. Great service explained really well regarding the wipers. Will definitely be using this service again. All customers assistants who served me yesterday and today were extremely polite, and helpful."