Binley Woods Service Centre

"I booked my car in for its MOT and full service with collection and delivery. Unfortunately no one arrived to collect my car so i gave the garage a call and was told that they had not realised i was down for collection. I was offered no apology and told to either take my car in myself or change the day of my booking. I took the car in but was also told that it could not be delivered back to my home due to lack of drivers. If it was not for this experience then I would give the garage 5 stars as I had no problem with the actual MOT and service. My car was ready to pick up a few hours after i dropped it off."

"I did major service for my BMW 3 series from them in the month of July 2022. I was pleased with the service. After few days my car started to show Drivetrain Malfunction intermittently. The error used come very rarely initially. But the occurrence increased recently so thought to go for a diagnostic. When I did diagnostic from my someone who has BMW software, he said there are some electrical faults probably in ECU and mostly because of water damage. I was shocked to hear that because I had just purchased the car few months ago. I was worried if I have bought the faulty car. When I checked in the engine bay I could clearly see that the Windshield cowl and the rubber weather strip were not installed correctly by the person who did service for the car. And because that the rain water was directly running into the engine bay. Then I realized that, The service was done only two days before I first time saw the error message on my dash."

"I had an MOT and service completed and was informed of a couple of advisories. I checked to make sure the issues stated were genuine and they were so they seem like an honest garage. They did accidentally damage my TPMS sensor when repairing a puncture but replaced it with a genuine part free of charge after I called and let them know my tyre pressure wasn't reading correctly. I will happily continue to use this garage so long as they keep up the honest work."

"bad technical service and awful customer service! They have done my car MOT and full service with some additional repairs costed all together almost £ 500! They haven't done the job properly! They have changed my car back plate but after 2 weeks only it fallen down! when I asked them to come to my home to fix their mistake, they said no one is available and ask me to come to the garage to fix it in 5 mins at 8 am. I did go, I had to wait for 30 mins before this been done!"

"Please avoid going here! I had my front nearside hub replaced and they forgot to tighten up one of the 3 bolts correctly. Shocking service. This could have ended up killing me if it sheered off! I told Binley Woods Service Centre and they didn't even apologise at first, just said bring it in. Clearly the car was not driveable so I had to call someone out whilst I was stranded at the side of the road. They managed to tighten it enough to carefully drive to the garage. Once the car was at Binley Woods Service Centre, the mechanic and receptionist rang me up saying nothing was loose, clearly ignoring everything I had said and the photo evidence. I asked for compensation and the best they could offer was a free MOT. Reported to trading standards and hopefully they will be fined for playing with peoples lives!"