Wren Kitchens

"Really good service throughout the design stage. Very helpful and flexible with design changes till we got it just right. Love the new kitchen plus its great quality."

"9 FULL MONTHS SINCE THE NIGHTMARE BEGAN!… If I could give a minus star review I would!! Old kitchen taken out end of April/start of May…still not finished and still has to all be taken out again due to errors (3rd time!) and re-fitted…was meant to take 1 week?! Shocking service, shocking communication from all staff and overall shocking considering the whole business is based on being able to fit a kitchen, something which to date they seem unable to do. Escalated to a field installation manager due to time the job was taking and he is beyond poor, absolutely no help - false promises, told one thing and then another, contradictory information between phone calls (if we can get hold of him) and emails and constantly having to chase for a reply. When we do get a response it’s usually along the lines of ‘he’ll check and get back to us by the start of next week’. We request for it to be further escalated due to lack of progress and are just passed between multiple people and eventually back to him again. Disgraceful service and lack of understanding…of course still happy to take payment! Wouldn’t recommend them to anyone in-fact I’d advise nothing but to AVOID. After this experience I’m not sure they could even fit a light bulb never mind a kitchen! Complete shambles and cause nothing but stress and upset not to mention the inconvenience…what should have been an exciting time has been beyond ruined! UPDATE 29th September - You’re asking for me to add order details to my review to supply more personalised response. I have replied to your message request directly with these details and am not going to post the order number/name online. Please check the messages. UPDATE 4th October - details sent via message on 29th September and now no response. Quick to reply when they think the review isn’t genuine, not so quick to reply when proof is sent. No update on here, no further forward in getting the kitchen…yet again proof Wren are incompetent. UPDATE - 7th February - not much to say other than still no more work completed/no further forward. Currently with the ombudsman who also are waiting on Wrens reply…shock. Let’s hope we get a fair outcome to reflect the issues we’ve had/we can get works complete before we reach the 1 year since work began mark…I won’t hold out too much hope…"

"Absolutely horrendous customer service , I received my kitchen (infinity plus kitchen) on 28th November. My kitchen should of only taken 1 week to install by my fitter . due to the damages of some items we quickly learnt this would not be the case. 2 full units , decor panels, manufacturer errors , design errors the list could go on , after being told by the customer service agents that all they could do was offer an apology I realised this would not be easy to get my kitchen rectified, the replacement orders started , almost every replacement order had more damaged items! Currently on 31st of January and over 5 replacement orders and over 40 items and my kitchen is still not complete. I now have no confidence in my kitchens quality what so ever, if the items can’t be manufactured without damage how will this kitchen last in my home? I would advise to avoid wren kitchens at all costs! The stress , extra costs of fitting and the inconvenience that wren kitchens has caused is beyond a joke. They don’t sell dream kitchens they sell people dreams and they’re not cheap! I don’t believe any paying customer should have to go through this much hassle and stress whilst buying they’re ‘dream kitchen’. The inconvenience of having so many replacement orders arrive week after week. To be offered £50 to compensate for the time. I don’t know many people who earn £50 a day. I have just recieved what was supposed to be my final order from wren kitchens on the 25th of January I was told it would go through extra quality checks this did not happen. Not surprised at all. 5 items were damaged from this delivery this is far from acceptable from the (biggest U.K. kitchen retailer) I don’t know how they’re still in business it feels as if I’ve been robbed avoid this company at all costs . A process What was supposed to be enjoyable has become an absolute living nightmare . Once the showroom has got all they need all that your left with is a customer service line that aren’t much help what so ever and seem to think an apology will fix your kitchen."

"The service from wren was excellent from start to finish. Mark Spencer at the Coventry branch handled the project brilliantly his knowledge and expertise was invaluable in delivering the kitchen. Mark kept me informed and the delivery dates was right on time"

"Thanks WK for your help and Raj for designing our kitchen! Brilliant work and affordable. Finance option is a plus"