Appliances Direct

"I just ordered a shower enclosure and tray, spent £50 for next day delivery only to get a text saying delivery had been pushed back a month. Really useful when my bathroom work is starting next week. Awful customer service and experience."

"Shockingly BAD service, absolute disgrace! Orders a washer dryer online selected the next day delivery, website account confirmed this. I booked a tradesman to install. No text the next morning I rang them to find that it wouldn’t be delivered until four days later. I lost the deposit on the plumber and had to reschedule him for the Saturday. On the Saturday morning they deliver a completely different machine (a cheaper one that would cost LESS than I paid even if it was brand new!) . I’ve lost a deposit again on the plumber. I then rang customer service who told me the one I bought was out of stock. Why didn’t they inform me earlier, why was it in their website, why send me a cheap alternative. They will only pick up the wrong machine in 4 days time. After that it may be up to two weeks to get my refund! Now I have a washer dryer taking in room in my house Call centres were in another country, I had to constantly repeat serial numbers I spoke to four different people, on hold between each one. One was rude and passed me straight to another. I’ve lost money on plumbers, have a random washing machine, no replacement for the old one. Terrible company do not use, use AO or any other company, you don’t even save money buying refurbished."

"Advertising in stock to get your money. I bought a air conditioning unit that was advertised as in stock and available for next day delivery (for an extra cost) I placed to order and got all the relevant confirmation emails confirming next day delivery. Then I then checked with the tracking details the morning off the supposed delivery it stated that they were still awaiting stock. There was no email to advise that it would not be delivered, so if I hadn't checked I would have taken a day off work for nothing, when I called up the lady advised that this has not been in stock for a while and I could have a refund. I'm sure it is against trading standards to advertise a product and a delivery service that in no way can be fulfilled, this is clearly a case of get your money in the hope that your can't be bothered to call up and wait to speak to someone cancel and will just wait as long as it takes, absolutely disgusting way to treat your customers."

"Really impressed with the customer service. Ordered a cooker hood and filters, aware that there would be a wait for delivery as the filters were out of stock at the time. A little while after ordering I decided to vent the hood outside so wouldn't need the filters after all. Called up and was able to cancel the items I didn't need, get them refunded straight away and get the hood delivered from the next day. No hassle and really easy to deal with, thanks."

"Took them a while to get back to me when the cooker I ordered turned up with the door hanging off the top oven. Was told to contact supplier rather than themselves. Fortunately everything else was OK and after some assistance, managed to get the door fixed myself. Have to admit it turned up very quickly as promised and all packaged properly. Can only think that maybe someone lifted it by the handle - in spite of the notice attached saying don't. All resolved satisfactorily after my initial complaint"