Jack Wills
Unit 4 The Hayes, Saint Davids Centre, Cardiff, United Kingdom
About Jack Wills
Welcome to Jack Wills, the ultimate destination for all your clothing and footwear needs! Located at Unit 4 The Hayes, St David's Centre in the bustling city of Cardiff, our store is easily accessible and is a must-visit spot for fashion enthusiasts.
At our establishment, we take pride in offering a wide range of trendy and stylish clothing for both men and women. From chic tops, jackets, dresses, and pants to comfortable loungewear and sportswear, we have it all. Our collection of high-quality shoes is designed to complement your outfits and boost your confidence, whether you are dressing up for a special event or just heading out for a casual stroll.
We understand that fashion tastes vary, and that's why we strive to cater to everyone's preferences. Whether you prefer a classic and timeless look or a more modern and trendy style, we have something for everyone. Our knowledgeable staff is always on hand to offer personalized recommendations and styling advice to help you make the best choices and leave our store feeling confident and satisfied.
In addition to being a clothing and shoe store, Jack Wills is also a point of interest for people looking to discover the latest fashion trends, meet like-minded individuals, and engage in exciting events and activities. We frequently host promotions, sales, and other fun events, both in-store and online, and we encourage our customers to follow us on social media and sign up for our newsletter to stay up-to-date with the latest news and updates.
So whether you're in the mood for some retail therapy, walking around the city center, or just passing by, be sure to stop by Jack Wills and discover what we have to offer. We promise you won't be disappointed!
Photos of Jack Wills
Unit 4 The Hayes, St Davids Centre, Cardiff CF10 1AH, United Kingdom
Opening hours of Jack Wills
Monday:
09:30 - 18:00
Tuesday:
09:30 - 18:00
Wednesday:
09:30 - 18:00
Thursday:
09:30 - 18:00
Friday:
09:30 - 18:00
Saturday:
09:30 - 18:00
Sunday:
Day off
Reviews of Jack Wills
"If there was zero stars to be given I would have done it. Xmas presents have only be given exchange date by 9th of January regardless of people having COVID and having to self isolate. Won't exchange two tshirts for a bigger size. How disappointing. Poorest customer service ever."
"Nice company with good clothing, good quality too! The staff are fantastic and friendly the downfall to this store is its flow of people when you get a few in. It can be hard at times to make your way from front of store to the back dew to the placing of the odd table or two, but hey I'm sure we can over that, but the service is fantastic! Well done"
"Having had an issue with an online order and not getting very far with the customer service team, mainly due to Yodels failures, I went into the store to see if they could help. Working in retail I expected them to say they had no control of online orders, which I'd know to be true. However, the manager Megan was brilliant, she took complete ownership of the issue and resolved it for me right then. Great to see a manager who understands the importance of a great omni channel experience! Thank you"
"More of an issue with their online store. First, I ordered for an in store delivery, only to find out by waking past the store a week later that it was closed for renovations. I emailed JW to ask if my item would still be available to pick up when store reopened, and explain my frustration in the lack of communication of store closure, in which they cancelled my order without asking if I wanted them too. I did not want to have to re-order for next day home delivery, at this stage I just wanted to wait to collect in store. I never re-ordered with them, lost sale, and probably lost a customer going forward. Second, my girlfirned ordered an in store pickup, took them ages to find it. Turned out her items where in another persons package with that persons name crossed out and my girlfriends name written on, with a different order number. Third, we ordered sunglasses from Outlet website. Yodel tried to deliver multiple times to wrong address so send them back to JW. JW were very hard to contact via email, phone, web chat. Finally got them to resend, only for them to send the wrong sunglasses (and dirty!). Again, very hard to contact. They are finally sending out correct order, so it could still go wrong once more... We have to take wrong order to local store as there was no return label with the reciept. Inconvenient at every step. My girlfriend now hates JW and prob won't ever shop there again. I love the product and want to buy again (probably not online tho!) but I am very reluctant... Shame."
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