Lucky Garden

"Been ordering from here for some time now. Always been prompt delivery, friendly service and great food. Happy to recommend."

"DO NOT ORDER FROM HERE Made an order for delivery on New Years Eve and it said it’d be here within the hour but we expected some delay. An hour and a half after ordering we called to check on the order and the woman on the phone was rude and said they had not started cooking it and to wait another half hour. We waited over forty five minutes after the phone call to make another and was met with the same rude response that the food was not ready and to wait another half hour. We requested to cancel the order and she told us we had to cancel through just eat and was not one bit fussed. Disgusted with this pathetic excuse of customer service! HAD PRODUCTS DELIVERED FROM CHINA ITSELF QUICKER"

"Ordered a takeaway tonight. Said it would arrive within the hour. Nearly half an hour late, i called them up to see where the food was. The lady couldn't give me an answer and proceeded to tell me that they had just started cooking it and it would be delivered to us within the next 10 minutes. Once the food finally arrived nearly 45 minutes late, all the food was stone cold and full of grease. ( baring in mind i live a 2 minute drive away so the food shouldn't of been cold). I rang up to complain and asked for a refund to which i was told that i was lying and that he packed the food himself so he 'knew full well that the food he serves isn't cold'. I was also told because i was a first time customer i wasn't entitled to a refund and told us that they would make us a new meal and that we would need to wait another 50 minutes to receive the other food. I refused this and just told them that i wanted a full refund as i was not happy with the standard of the food or the service and did not wish to have anything else sent out to me as the food was awful. The manager then started shouting at me down the phone, swearing and carrying on still refusing to give me a refund, then put the phone down on me. He then sent his driver to come and collect the food ( even tho were in the middle of a pandemic and they shouldn't be taking food back due to covid. So they also clearly don't care or follow the covid guidelines putting other people at risk - The service at Lucky Garden is absolutely shocking and the food is even worse. I will not be returning and i think all the staff need to have full training in customer service."

"The service was fast enough that I didn't get bored yet long enough to make me believe that it was being prepared fresh for me. I got exactly what I ordered but it wasn't the best meal by far. The chips where scraggly and there was too much batter on my chicken balls the best thing about my meal was the fried rice, though there wasn't any crunchy bits. Overall edible but not great."