Mings Garden

"Always enjoyed Mings until recently! After receiving a promotional text of 10% off online orders, we treated ourselves. The confirmation email came through, the money was taken but 2hrs later still no food so we called but no answer. To make it even worse, the takeaway wasn't even open everything is closed."

"So I ordered on their own website and paid, went to collect and they are fully closed. So they have stolen my money. I'm furious. I will never go here again. Just received a text saying they will refund my money in 5 days. Fuming. This is not what you expect from your favourite Chinese restaurant. I'll never order here again. Avoid at all costs."

"We have ordered from mings garden a few times and have never had any issue. I placed an order on 30/04/2021 and when it arrived, found out that there were missing items. I called the restaurant to complain about this and was told that they could bring the missing items but had no idea how long this would take. They then offered to give a small discount and said "We can go to the chip shop to make up for the missing food". When I said I wasnt happy with this, they offered to come back and get the food and give me a refund but when I agreed to this, the man on the phone backtracked (I'm assuming they didnt want to send a driver back out) and told me they would give me a full refund that he would authorise and then just put the phone down. I have been waiting a week and still havent received the refund so called the restaurant again only for them to tell me that I should have contacted just eat directly. I have done this and found out that I only had 72 hours to report a complaint and therefore it couldnt be processed any further. It feels like this was just mings gardens way of avoiding having to give a refund out. As mentioned before, I have ordered from here before with no issues and, had their customer service been as it should be, this wouldnt be such a big problem but it just feels like mings garden dont care about customer satisfaction as long as they get their money. Ill be avoiding here from now on"

"We ordered our food with ease and at a great speed from ordering the first item to getting to checkout and paying. We were given a timeframe of 45 minutes for delivery and we understood it may take a little longer due to the current issues that businesses face. We were still waiting after an hour and a half so I checked the current status of the delivery by using the tracking option on the website, we were then greeted with a message on the website that they were now closed (which wasn't there when we ordered). We tried ringing with no success so we ventured out to the shop to be told that they had sent it out and was on it's way to our house. We got home and after waiting a further 25 minutes, the food arrived. We had no issues with the food and was all present and correct as per what we ordered. We will use them again in the future with hopefully better delivery."

"Read some bad review about this place and we thought okay lets take some risk tonight. So we ordered through just eat for collection. We still have to wait longer then the expected time. The food, we ordered set meal for 2 £19. 1)Prawn toast - way too thin... can't taste any prawn. 2)Lemon chicken - my hubby loves the sauce but i am not keen. 3)Happy Family - surprising good, the prawns taste fresh and the bbq pork were so thick and tasty. But i didnt like the chicken. 4)Szechun beef - i like the sweet and slightly chilli taste. 5) egg fried rice - nothing special a d hubby asked where's the egg lol 6) prawn crackers - not my fav... and taste oily. Overall was okay at least i like those 2 main dishes... i will definately give it another go..."