Mumbai Inn

"So after walking past this a good few times we thought we’d give this place a try after seeing all the awards they had on display. We walked in and hadn’t booked. The staff seemed a bit hostile like they didn’t want us in there.The staff told us that it would be an hour wait to be seated as they were fully booked although it was clear that there were lots of tables about to finish. They tried to get get us to go but we decided to wait, after about 10min it’s tables started to leave and reluctantly took us to our seats. We sat down and about 15mins later they decided to take our. We sat a further hour till we tried to get their attention to ask how long till our food would come but to no avail. Another customer saw us trying to get their attention so she decided to get them for us which the waiter seemed to be annoyed about this. In total we waited an hour for our food. The attitude and communication from staff was very poor. However the food was really nice and I’d give that a 4/5 rating. Due to the rudeness and abrupt attitude from staff I’ve marked them down. Maybe they were stressed that night etc but I personally wouldn’t go here again due to the service."

"Been here many times but tonight may be the last, Went earlier than normal and more staff than customers so served immediately. Popadoms and drinks arrived quickly and then a few minutes later the starter arrived, it seemed like they were trying to rush us which is quite annoying so we asked the staff member not to bring main meal out for a short while. They were obviously watching us and the meal arrived as we took the last mouthful of the starter. The waiter did say that the meal had been ready so had bought it out promptly which wouldn’t have been a major problem other than it lost its temperature not long after it had been served.We ate it without complaint as we were hungry but it was not enjoyable. Staff started clearing table before we had finished eating which is also very annoying. Refused dessert and went to bar to pay bill. Explained to manager that food was nowhere near as good as the many previous visits, he said that food had not been served in in preheated dishes then obviously had stood waiting to be served, hence the drop in temperature and he then told staff member not to do this to other food waiting to be served. I did not ask for refund or reduction but was not even given a sincere apology. I have waited a few hours to post this very negative review as we have had many decent meals here but money is hard earned and going out to eat is a treat now and I regret spending anything there this time. Consistency is one of the reasons we travel to this place but feel very let down not only with the food but also the response to my complaint. I would normally recommend this place to anyone and do on a regular basis, I note that manager does not respond to reviews but do invite his comments to this one as I would not like this to have been my last visit."

"Terrible service. We booked a table in advance, upon arrival the staff was very rude. When tried to order they made unreasonable minimum order requirements. I was asked to order 1 full gravy, 1 starters, 2 portions of bread per person. This was not only to sell more dishes but to make a huge bill. So much food and money would have been wasted. On denying to order such huge amounts they asked us to leave. For someone who doesn't have idea of portion size..... one gravy portion is sufficient for two people. This was really embarrassing for me and my guests. Please do not visit this place"

"From the very beginning I had a bad experience from the way they welcomed us, the staff including the manager except for just one guy there being very judgemental giving weird stares as if we were doing some sketchy stuff! I felt like we were treated differently from the other people there, giving us different type of plates from the others (looked cheap) serving was bad, they just left the food on the table while they were serving the others, when I asked for a different 'papadam' the guy just took it with his hand and then put it back in my plate! And then bought a different one which was not even fully cooked! The food dint even taste good I had to eat it cause I paid for it and not because I liked it, it was bad that I couldn't even complete it! We were the only other Indians there along with another family all the others they were serving were whites. I felt discriminated for the first time in this place! The waiter was walking around us and kept staring at us even peaking into our phones while walking around and tried to act cool when we noticed him stare at our phone! While giving us the bill when my friend extended her hand to take it he dropped it on the table and continued to ignore it! That's very disrespectful! I wouldn't recommend this place to anyone! Bad food! Bad service!"