Papa Johns Pizza

"Every-time they get my order wrong, better off going Sicilian pizza round the corner, better service and cheaper"

"Ordered a create your own pizza that was gluten free base and vegetarian jackfruit pepperoni. Specifically told them vegetarian. Started eating the pizza that had the jackfruit on top. There was meat Pepperoni all under the cheese! This has made my partner be very sick. Also feel really awful about ruining nearly 10 years of being a strict vegetarian. On returning to the store the woman behind the counter (the manager) that took the order refused to give us a refund and to not tell the owner because she will loose her job. So we couldn’t get our money back for a pizza that had meat hidden in it. She blamed the other staff member that had apparently already gone home for making the pizza, but surely there’s some sort of quality control in place here? So we don’t have dinner, my partner is sick and I’ve spent money on something I couldn’t eat, with no resolution."

"I ordered two chicken clubs pizzas, it had no chicken, no cheese I asked for not too much tomato sauce and it was the opposite it had too much, the tomatoes inside were not grilled. It was like I was having a pizza with only tomato sauce. It went straight into the bin."

"took 45 mins to arrive, came cold, found a hair in the pizza, soggy, mentioned not to knock on the door as of the baby being asleep, when requesting to be refunded got a rude response and got hung up on. very disappointed my baby had a hard night with breast feeding aswell."

"Absolutely awful. I ordered through uber eats at 00:20 and the order was accepted, they close at 1am. The refused to process my order so the driver got there and they told him they didn't make it. I am physically unable to cancel the order on my end and so was the driver. I called the site and whoever picked up the phone was the most spineless weasel I've ever talked to and refused to even help me. Now I am here at 1:45 with an order that will never be made until they open and I know I'll be asleep by then and won't answer the door for my 10 hour late pizza. The papa johns website is awful and doesn't even have an email you can contact to complain, you just have to contact the site you ordered from. Which doesn't help if the people who work there don't even attempt to help you. When I called, whoever picked up the phone lied to my face saying they got the order at 1pm which is a bold faced lie since they have to accept it, if they didn't and it automatically accepted then they should be watching their orders come through. This has been absolutely awful and with impossible communication."