Giggling Sausage

"Always good, nice size portion and attentive service, much better than coffee pot opposite"

"I've eaten here a few times and normally I've enjoyed it but this time I was disappointed. I ordered a grilled halloumi wrap, which I've had in a few other cafes and restaurants before. So I literally got 3 pieces grilled halloumi in a wrap. The salad was served on the side, all be it one slice of cucumber, one slice of tomato and some lettuce. Maybe its just me but I thought I would be served a wrap full of salad and halloumi as I've always had before. I don't think I'll rush back and I definitely won't order the same thing again."

"Great food and excellent customer service. The food was on point and I would gladly go there again"

"I have to rate the Giggling Sausage as only "Ok". Unfortunately service was the weak point of this establishment by a long shot. As you will see from my review / recount of events I did genuinely enjoy the food (personally eating a pleasantly filling chicken burger with some marvellous fries), but it was just the staff that let the experience down. For the record, my family and I exited the Giggling Sausage five minutes before closure. We felt rushed but we don't like overstaying our welcome anyway and were not looking to keep any of the staff around past closing time. The visit: I was down in Kent to visit my family before Christmas with my partner. We elected to visit the Giggling Sausage for food and were greeted upon settling at a table with the most moody young lady I have ever had the displeasure of being served by. Everything from her facial expression to her tone of voice reeked attitude and gave away that she did not want to be there. I would have put it down just to the restaurant closing soon if not for the following: The young lady told us *before* we placed our order that certain items on the menu were off-limits, due to the restaurant closing in 45 minutes time. She did not list the items, just announced we couldn't have certain things. My mother asked if we could order and then she might tell us if anything was off-limits. My mother was implying that it might be worth to see if we wanted anything that would be a problem before giving us an issue. The staff for the last 20 minutes of the opening hours were gathered round the counter and watching us. I did not see it personally but my mother passed on information that they were whispering about us. The food: One of the items we ordered was a tea, and we were not informed that the tea still contained the teabag - the person who ordered the tea did not enjoy stewed tea. The tea was left to cool whilst we ate which lead to the late discovery. Another item ordered was a 'mango milkshake' . This was an odd item in that it did not taste like mango. It was an odd sherbet-like flavouring. I wanted to mention this for anyone who might be interested in this item. Might be worth looking elsewhere for fruit milkshakes. I would personally like to add that although there was a sign up at the till that it was cash only on the day in question , it might be worth waiting staff mentioning before taking drink orders that there is no functional card machine. This was something we spotted after the fact and is definitely something we should have been alerted to beforehand. All in all, the Giggling Sausage provided good food and had a great selection of drinks (the Oreo Milkshake is pictured attached to this review, and was remarkably cheap compared to other restaurants at a modest £2.20, from my memory). Unfortunately it was absolutely let down by this customer service which has driven us to look elsewhere going forward. I think it is suffering from a mix of an overstaffing of waiting staff (albeit it was hard to tell if all the people watching us from the counter were indeed just that), and an unfortunate lack of training in the customer service department. Service with a smile is so important, and I was surprised at how little of that we were given. We didn't feel warmed and welcomed, which is not something to be desired on such a cold day in the Christmas period."