Bradley Stoke Pharmacy Brook Way, Bradley Stoke, Bristol BS32 9DS

"Always pleasant and helpful with advice. Several times have helped with last minute orders."

"What pharmacy closes on a Saturday!!? My prescription wasn’t ready so thought I’d pick it up Saturday only to see online, that they’re closed!!"

"Found the staff to be rude and extremely condescending in tone. They really need some customer service training, especially when you consider they are dealing with customers who may be ill and feeling poorly. Even though the location is handy, I wont be filling any more prescriptions there as it just ruins my mood. Particularly after discussing over lunch with friends, its not just me - others have had similar experience, The management is just as bad - save yourself the stress and just go elsewhere"

"So i thought using their app would mean a quick and efficient collection. not at all the case! After getting a text to say my meds are ready, had to queue for over 15 minutes outside in the freezing cold to get to a little window just to give my name, etc. Then wait another 15 minutes for them to call me to the window again to get the meds. They were never speedy even before covid but its horrible now and really inefficient. Add to that that the woman manning the little window is quite rude (not just once this has always been the case). Looking into how I switch to another pharmacy as I'm really fed up with them. * The pharmacist is actually quite nice, but all the others aspects of this pharmacy let him down badly. And i understand theres a pandemic to deal with, but that doesn't mean that really innefficient processes are acceptable when there are so many ways they could improve the experience!"

"Three times they've broken their promise to call my mum, who has dementia, to arrange a dosette box. Three times she's sat waiting all day for them to call and three times they've failed to call. No apologies at all. Pretty rude if she puts her repeat prescription request a day or two early too."