Clement Pharmacy (Avicenna Partner) 7 The Street, Radstock BA3 3PL

"This pharmacy used to be excellent. Sadly no more! Total rubbish. Just been to collect my daughter's prescription & they're closed AGAIN .. even though the new hours don't start until April 3rd .. which in itself is a complete joke! What about people who can only get there on a Saturday!!"

"Waited outside for 15 minutes after the posted opening time, only to be told that the pharmacist was not in till 11am, so they would not open. No signs to indicated the change in opening time. No one came to the door to notify me earlier, despite being in full view of the other staff. Had to drive to another pharmacy which didn’t open till later, making me late for work. Not even an apology!"

"This used to be the best pharmacy in our area, unfortunately it's now as bad as the rest. My prescription has been missed by them on several occasions when someone has collected for me. On returning from the chemist items are missing where they have checked to see if there are more scripts to do. Awful unprofessional service."

"I went into Radstock chemist this morning as I have a red sore eye which has been caused by pulling a birds nest out of a tree that I was pulling ivy off of. The birds nest was old and had fungus growing in it and particles were falling down into my eyes as well as particles from the ivy, as I was having to blink to clear my vision I had a shower afterwards and hoped that that was enough. Overnight I could tell my eye was a bit funny and I got up and used a saline pod to clean it out in the night. By the next morning it was red and sore I washed it with salt water again but by the evening it was still red and sore. I told all of this to the lady on reception but she refused to give me any treatment for it and just told me to keep washing my eye out with cold water. Clearly bacteria or something from this situation has caused my eye to be sore as this soreness has not just randomly occurred it is directly related to what I was doing. I understand they don’t want to give out antibiotics unnecessarily but from describing the above situation to them I think they should have taken it more seriously. My mother is partially sighted as she lost the vision in her right eye in her 30s due to an eye infection and she then had to rely on her left eye which was lazy and hadn’t been corrected so she was immediately registered partially sighted due to the poor central vision in her left eye. I also told this to them. I have been given some ointment by another chemist but was reluctant to use it and preferred drops which the other chemist didn’t have, as I thought the ointment might affect my vision on the computer and while I was driving. I did feel cross about this because I know the consequences of what can happen if people don’t take vision and eye health seriously as I grew up with a partially sighted mother."

"Always excellent. Paula and Kath are particular treasures. Very efficient and helpful, any problems explained and solutions offered every time. My son has a lifelong health condition and the staff at Clements have played a big part in keeping him well. Even when the GP has made a mess of a prescription, Paula and Kath have been ready to put things right."