AE Residential

"WOULD NEVER RECOMMEND USING THIS COMPANY. Refuse to communicate unless the matter is escalated. Do not take care of the landlords or the tenants by allowing housing to fall into disrepair and not doing any work. Dealt with many rental agencies and this has been by far the worst. Manager Elio has a lot to answer for"

"AE Tried to rent a flat that was not fit for living and didn’t get any of issues fixed, so the contract was never signed. They still have not sent the deposit back after more than 2 weeks, so we will be starting legal action against them. Do NOT touch this agency!"

"I rented a house from AE residential in 2019/20 the house was damaged and unclean when we moved in and this was not sorted by Elio after repeated emails and phone calls which went unanswered. The house was significantly overpriced and even went up in price for the next tenants with no refurbishment or maintenance. Elio had the audacity to complain to us after we moved out that we hadn't cleaned it properly and ruined his "new" carpets even though they were a decade old at least (as seen in the Zoopla images of the house from 2009). Elio would also just walk through the front door and come into our lounge unnanounced for both month old maintenance requests and house viewings which he did not clear before hand (this is illegal as per the tenancy act 2019). Elio attempted to charge us for items in the house that were never present such as back door keys (which he specifically told us at the beginning didn't exist). Our deposit return was handled terribly by Elio and he attempted to charge us for things with no proof sent of damage and the new tenants attesting to the fact that issues he was presenting were fake. DO NOT RENT FROM AE RESIDENTIAL there are plenty of decent letting agents in bath. I would rate AE Residential zero stars if I could."

"Having been with AE Residential for 3 years I can highly recommend Elio as a landlord/estate agent. He is attentive and comes over whenever there is an issue (we had a problem with a faulty alarm and he was there within 20 minutes of calling). He is also incredibly reasonable and generous and hasn't deducted any general wear and tare costs from our deposits (as we know some student letting agencies do). Our house was of a much higher quality than most student houses and felt like a proper home due to him never allowing it to fall into disrepair. Above all Elio is a lovely man and genuinely cares about his tenants, so we have enjoyed knowing him these past 3 years!"

"Good experience as a tenant with this agency. They have been friendly and helpful throughout the year, with Elio frequently checking to make sure there were no issues. House was in good condition and any problems brought up were dealt with immediately. Would definitely recommend."