Hiscox

"The view from the new Hiscox office in 22BISHOPSGATE building."

"AVOID. Poor quality insurance that doesn't pay out when you need it. I'm a videographer and had some items stolen from a vehicle. Apparently my Hiscox "videography" insurance doesn't cover me. I won't be back."

"We have been waiting for a call back regarding our break for two days!! Our house in unsecured and we don't know what support, of any, we can get from Hiscox. Really disappointing and extremely stressful to be left hanging like this. Please call us back Hiscox!!!!!"

"I haven't had to claim anything yet (touch wood) but signing up with Hiscox was very pleasant and easy. When I phoned them to add to my policy they didn't take long to answer the phone and the customer services was really friendly."

"I used to be an IFA and I have always been very cautious of General insurance. When I was on holiday in Chile, many years ago, an expensive zoom lens broke in use. I tried claiming on the travel insurance. There were all sorts of caveats. I was unable to claim. I tried household insurance. As it occurred overseas, there was no cover. Earlier this year I received a renewal notice on my business insurance. It was being increased by a third! I have held business insurance for nigh on 30 years. Not once have I claimed on any insurance. I have deemed it not to be worthwhile. Due to the increases in premium I went to a broker whom I know. He shopped around and arrived at three companies. I discounted one company as being too expensive. One of the remaining two companies was so intrusive in their questioning. They would ask for information. I supplied it, quite readily. They came back with more questions, I supplied that information. They came back a third time. I said to the broker that if this company is going to be this fussy on an application, having given an indicative price only, then they will be problematic in a claim scenario. I asked him to go ahead with Hiscox, partly upon his own experience when his clients have claimed. I did not expect to make a claim, it just so happens that I have had to make my first two claims on accidental damage to equipment ever. On both occasions the process has been seamless. There have been no intrusive questions. I realise that this is not a huge amount in the grand scheme of things, but, to a small business like mine it is the difference between borrowing a stash of money to replace expensive lenses, going bust, or, carrying on with my business with successful claims. I have used specialist insurers in the past, for my own profession, who were selling their services at a trade show. Every year they wanted to know the exact value of equipment; turn over, to the penny, on each individual area of my business; company accounts submitted etc... I fully understand the need to measure risk as actuaries, within a company, but, the issue with that company was that they were not the insurers. They were passing on the risk to a variety of companies. I understand how risk and premiums work. I advised upon this on life and illness cover for almost twenty years. My son-in-law has a degree in actuarial science. Hiscox is the very first company, in my experience of thirty years, that has offered any kind of high level of service. Their level of customer service is exceptional. Thank you to Scarlett Allen who is dealing with the current claim, and to Hannah Rogers for dealing with the first claim. for your prompt replies and client service. I have experienced this high level of service twice, therefore it is no accident and it must be embedded within this company. It is one of the best decisions that I have ever made to choose Hiscox Group as my business insurance provider."