The Cooks Kitchen

"AWFUL customer service. I spoke to CHARLOTTE regarding returning some items that I had purchased online and they weren't as they had been described. She was very rude and unhelpful. At one point during the conversation she said to me "maybe you should stop moaning about it and purchase the items from somewhere else" and she went onto say "is this the first time you've ever bought anything online". I just could not get through to her - near the end of the conversation she very sarcastically said "... hello ... hello ... are you still there" to which I said "yes of course I'm still here" and she replied by saying "well I'm not listening to you and am about to put the phone down now". At this point I was so frustrated that I ended the conversation myself by putting the phone down. I sent a written complaint to their customer services email address and found out that Charlotte is actually the Director of the company so the complaint obviously didn't get very far! Instead, I received an email from her directly via her personal email address saying that I was wasting my time complaining about her as she is the boss and no-one can say anything to her! How ridiculously unprofessional and rude. It makes me wonder how she got herself into such a position and makes me feel very sorry for her poor staff!!"

"1st time I have used The Cooks Kitchen but I am very impressed so will be adding them to my Favourites without a doubt! Excellent communication from placing the order through to delivery advice. Well packaged and timely receipt. I ordered a Susie Watson French bowl and am absolutely delighted. A very happy customer. KJ, Berkshire (146519)"

"The time between my order being accepted and my PayPal account being debited was one day. The time between my PayPal account being debited and the goods arriving was 16 days. Most other internet companies with which I deal do not take the money before despatch of the goods and complete the whole transaction in well under a week. A very disappointing performance. The teapot and tea cosy were fine."

"Great service, amazing price and cheap delivery. Well packaged to protect fragile items. Many thanks! Order number 146074"

"Should be called the "The Crooks Kitchen". I'd give them no stars if I could. Took money for items they didn't have in stock and failed to tell me for 10 days, when I asked if it would be here in time for xmas delivery they said the product had been discontinued. I asked for a refund but didn't receive it. When I called the company I got a snooty response from some woman telling me the refund had been done. She was abrupt and spoke to me as if i can inconvenienced her. (btw this woman needs some serious customer service skills training). I ended up getting paypal involved and money refunded. Would suggest you go elsewhere, pay the higher price and give these guys a sidestep."