Nova Insurance
Ashton Road, Harold Hill, Greater London, United Kingdom
About Nova Insurance
Welcome to Nova Insurance, your go-to establishment for all your insurance needs. Our insurance agency is conveniently located at Redwing Court, Business Centre in the bustling neighborhood of Harold Hill, Romford. At Nova Insurance, we strive to deliver top-notch insurance services to our customers. We understand that every individual's insurance needs are unique and that's why we offer a wide range of insurance products to cater to your specific needs.
At our office, you will be welcomed by our friendly and experienced staff who will guide you through the insurance process with ease. Whether you are seeking a home, auto, life, or business insurance, our team of experts will help you get the coverage you need. We offer competitive pricing and will work with you to find a policy that fits your budget and provides the coverage you need.
Our commitment to customer satisfaction is unmatched, and we take pride in ensuring that our clients are happy with every interaction they have with us. We understand that insurance can be complex and overwhelming, but we are here to simplify the process for you.
As a point of interest in the Romford community, we strive to build lasting relationships with our clients and the community we serve. Our doors are always open, and we welcome you to stop by our office to discuss your insurance needs or ask any questions you may have. You can also contact us by phone or online through our website for information on our insurance products and services.
At Nova Insurance, we believe in providing not just insurance coverage, but also peace of mind. We look forward to serving you and helping you protect what matters most.
Photos of Nova Insurance
3, Redwing Court, Business Centre, Ashton Rd, Harold Hill, Romford RM3 8QQ, United Kingdom
Opening hours of Nova Insurance
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
09:00 - 12:00
Sunday:
Day off
Reviews of Nova Insurance
"Really happy with the service so far. I got an online quote. Someone contacted me to see if I wanted to accept it. I said I was still shopping around and no one hassled me. When I called back to start the policy, someone answered the call straight away. Setting up the policy was easy and I was sent all of the policy documents straight after the call."
"This is a 0 * Review I took out breakdown insurance. One wintry morning my car was losing power and the engine was making a grinding sound so I couldn't drive it. I called to ask if I was insured. Call centre person took awhile to come back to me and when person did person told me I wasn't covered. I was in an awful situation and very upset. On further enquiry I was told I was refused assistance because my vehicle was mobile. It transpired my timing belt had failed, even though it had been replaced only 5 months ago. Any mechanic knows that a car is not mobile when the timing belt fails. Following this experience I cancelled my policy paying a further cancellation fee, however, Nova refuses to refund my premium even though I was still within the 14 day cooling off period. They maintain I made a claim because I called them to ask if I was covered. They have called me when I complained via their website, but have refused to date to put their decision in writing. I'm surmising this is because the Financial ombudsman requires a response in writing from them to lodge a complaint, no doubt Nova is aware if this. Transpired the"
"Most unhelpful insurance company I've ever used. I got a quote from them which looked quite good so I paid the deposit and then the quote doubled in price, I'd already paid the deposit so couldn't do anything. If a payment is missed or late you can't talk to anyone and you get charged an extra £25 and get a text/email saying you policy will be cancelled if not paid within 7 days. They are not in anyway flexible."
"AVOID AVOID AVOID! And should not be on a trusted comparison website. Application processed, deposit of £172 paid and notification received advising time and date of insurance starting. On no email of documents being received, phoned Saturday morning to be advised I wasn’t insured and had to go through underwriting team. Could take a week. Requested a refund. An email arrived two weeks later advising a £75 administrator fee (ironic being an online submission) and still Waiting for balance a month later. Cannot get through on the phone. The AA completed within an hour and proper. So true you get what you pay for. TOTAL SCAM! DO NOT USE!!"
"Wrong documents sent, wrong renewal invitation sent and then get an email telling me they didn't get my business last year so if I come to them this year they will give me 25% off!? Marvellous that they can give new customers this but not existing customers. My insurance is in excess of £5000 so expect better than that. I won't be going back."
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