Grove & Dean Insurance Services
7 Station Lane, Greater London, United Kingdom
About Grove & Dean Insurance Services
Grove & Dean Insurance Services is a reputable establishment located in the heart of Hornchurch, United Kingdom. This insurance agency prides itself on its ability to provide exceptional customer service and tailor-made insurance solutions to meet the diverse needs of individuals, families, and businesses.
For many years, Grove & Dean Insurance Services has been recognized as a trusted point of interest within the community. Its team of experienced insurance professionals is committed to offering personalized advice, support, and guidance to clients from all walks of life.
Whether you're in need of home insurance, car insurance, travel insurance, or business insurance, Grove & Dean Insurance Services has got you covered. The agency works with a range of reputable insurance providers to source competitive quotes that offer the right level of protection for your unique circumstances. Rest assured that when you choose Grove & Dean Insurance Services, you're getting an insurance policy that is tailored to your individual requirements.
With its prime location in the center of Hornchurch, Grove & Dean Insurance Services is easily accessible to all members of the community. Whether you prefer to discuss your insurance requirements over the phone, face-to-face, or online, the agency's friendly and knowledgeable team is always available to assist you.
In summary, Grove & Dean Insurance Services is a must-visit if you're looking for an insurance agency that prioritizes customer service and puts your individual needs first. Visit their website or stop by their office today to learn more about how they can help protect the things that matter most to you.
Photos of Grove & Dean Insurance Services
7 Station Ln, Hornchurch RM12 6JL, United Kingdom
Opening hours of Grove & Dean Insurance Services
Monday:
08:30 - 18:30
Tuesday:
08:30 - 18:30
Wednesday:
08:30 - 18:30
Thursday:
08:30 - 18:30
Friday:
08:30 - 18:30
Saturday:
09:00 - 17:00
Sunday:
10:00 - 16:00
Reviews of Grove & Dean Insurance Services
"Great price but when it comes to actually making a claim it's a nightmare. I've tried to make 2 claims while with them and each time they've sent an engineer out to what I feel is to find a Reason not to carry out repair. On my last call with them it appeared their engineer lied and said they fixed the problem however when the engineer arrived he didn't try to repair anything, just looked at it and said the mechanism on the door was too old or something like that and that's why it's not working. I asked for an email confirmation of this but didn't get this. So with all the above I'll be definitely not be renewing with this company"
"Extremely bad experience with this Firm, advise to keep away from them! Offer the lowest quote on Comparethemarket, but in fact it is only a broker and turns out the quote offered cannot be accepted by the actual insurer days later after the initial acceptance. Offered me an alternative quote more than £2,000 effectively forcing me to cancel the policy and incurred cancellation charge of £85 and I have to effectively accept high premium because the policy needs to start straightaway. This is effectively a scam to lure customers in with low price and screw them later on. I am going to the FCA to report."
"Moved house, emailed to change details and they phoned me within an hour or two, sorted out with no issues at all. Very helpful and pleasant customer service adviser too. Great job, thanks so much."
"Be careful. Ask a lot of questions before purchasing - because in my opinion, there are significant cancellation Ts & Cs which aren't discussed prior to purchase - and had I known about, I wouldn't have purchased the policy. I cancelled my 6 month old policy expecting to get a rebate for the remaining 6 months of my policy and was told no. After 4 months (120 days) of your policy inception, you get no refund if you cancel. When I suggested to the agent that I think customers should be advised of this before purchase so they are not left bitterly disappointed, he replied that they are not obliged to. It's also worth a look at their various 'cancellation and changes charges' - I have never come across anything like it - even if you decide to cancel within 14 days of your policy you've to pay £55. Additionally, this is probably the 3rd time I have come away from a phone call with this company feeling completely dissatisfied by the way I was spoken to. Their agents (who all sound like the same young man) just don't care. I would not recommend this company."
"Great at the start and easy to apply; however use a company called Premium Credit for payments. If you cancel half way through and sell your vehicle you are still liable for the whole year plus a cancellation fee. I appreciate they say it’s in the terms of agreement with Premium Credit and sent in a wordy email, but morally them knowing this at the outset and not saying to us is wrong. Could’ve saved £50 a let the policy run out. Oh if I didn’t make the payment in 7 days I will owe a further £50….. shall not use again, clearly their commission is worth more than customer relations and the final line of the letter saying “we value your custom and wish you well!” … mmmmmm Gave 1 star as it was easy to set up"
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