AXA Insurance 47 Mark Lane, London EC3R 7QQ
About the Business
AXA Insurance is a leading insurance agency located in the heart of London at 47 Mark Ln, EC3R 7QQ. As an established institution in the insurance industry, AXA Insurance provides a range of insurance products and services to meet the needs of individuals, businesses, and organizations alike.
At AXA Insurance, we believe in providing excellent customer service combined with customizable insurance options to ensure our clients are always fully covered. Our team of experienced and knowledgeable insurance agents are dedicated to finding the best coverage for your specific needs. As a point of interest, we offer tailored insurance solutions for a range of industries including motor, home, travel, and business insurance.
Our commitment to our clients goes beyond just securing insurance coverage. We also strive to provide helpful information and resources to keep you informed and ahead of the curve. We understand that insurance can be complex and overwhelming, which is why we are dedicated to providing clarity and simplicity to all of our clients.
As a part of the AXA Group, we are proud to be a part of a global network that serves customers in over 50 countries. With this international presence, we have the expertise and resources to provide top-notch service and support to our clients.
Whether you are seeking personal or commercial insurance coverage, AXA Insurance has the solutions and expertise to meet your needs. Contact us today to speak with one of our knowledgeable agents about how we can provide the coverage and peace of mind you need.
Hours open
Monday:
09:00 - 17:30
Tuesday:
09:00 - 17:30
Wednesday:
09:00 - 17:30
Thursday:
09:00 - 17:30
Friday:
09:00 - 17:30
Saturday:
09:00 - 17:30
Sunday:
Closed
Reviews
"Awful customer service...website keeps crashing..... cannot take payments...cannot make changes to policy as the site doesnt seem to like this....when try to pay by phone its a very long wait as they're experiencing a high number if calls right now.... They spend all the time trying to push you onto the website.... and when it doesn't work they cannot be bothered to give the customer a good telephone service as an alternative. Try employing more humans. I only hope I don't have to make a claim... I can only imagine what a bad experience that would be."
"Awful company who ignore emails/calls etc when it doesn't suit them. My car was stolen and involved in a theft in October 2022 - police found it abandoned back in Bournemouth with items missing. I put in an immediate claim of lost items with AXA (Swift) which was acknowledged. Since then Nothing has been done about this claim and I have just opened an email saying they will look into it within 30 days! This is Jan 2023. I had a call last week from them on the back of a survey I filled out and was told "Apologies, I can see all your correspondence/emails etc but noone has acted on them". I have paid them monthly for years yet now they haven't done what has been paid for. Disgraceful handling of this, lack of communication, police involvement didn't shake them up.. I'm now being fobbed off for even more time. This company is truly awful and Incompetent and I am at a financial loss because of them."
"if I could put 0 stars I would. I am a new driver and have only been driving since January, I used AXA as my insurance company as they were the cheapest at the time. I have had nothing but awful customer service from them. I had an accident on 26th June this year, rung them up the following day to report the claim as they was closed by the time the accident happened. The claim is still ongoing and its been nearly 6 months, Had my car repaired in August and was given a courtesy car which I had for 4 weeks. The total amount of my repair cost was £1500.00, my excess was waived due to the fact that the accident was not my fault and someone hit me from behind. My claim has been left in there hands, and I have had NO communication from them whatsoever, I am constantly writing complaint emails which they take at least 2 months to reply to, I am constantly ringing them and being left on hold for over 1 hour and 30 minutes before it cuts off. My no claims has been affected due to the fact that I made the claim, so now I have zero no claims which my insurance has now gone through the roof. I have tried ringing them the last two days to find out if there's an update. In total I have been on hold for 5 hours, and only speaking to someone once. I will never be using them ever again and I certainly will not be recommending them to any family / friends. Absolutely disgraceful how they treat there customers who pay a lot of money to be insured with them. PLEASE AVOID AT ALL COSTS!"
"I was with AXA for 1 year and in that space, I had 3 accidents all in June 2021. Just my luck! The customer service was amazing every time I called them they were helpful and I felt that they were with me every step of the way. Their accident report forms are so easy to fill out and uploading evidence was so easy. Definitely a gem car insurance."
"RUN FOR THE HILLS Literally a nightmare company, I'm beginning to think that they have gone under and are stringing their clients along. We contacted them IN APRIL about a claim that has hitherto remained unpaid, as my partner and I are now being threatened by collections by the insurance company. They said they paid on August 10,but money never arrived. We called them about it and they saw that their finance department had put a hold on the payment but didn't bother to say why or tell them. We arranged for payment once again, which they said they did on September 15. Well guess what, that has not been received. The amount of admin and chasing has left us exhausted and wonder what the eff AXA is actually offering as a service to their clients. You can look forward to months of repeated unanswered emails, wild promises on phone calls, and ~ apparently ~ being sent to collections for their incompetence. How they landed a deal with monzo is beyond me."
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