Gems News & Booze

"Visited last night to just buy some butter and the male attendant told us we had to spend £5 to pay on card. Greedy small business owner tactic; they simply want you to spend more money to make their PDQ charge worth it. Visited again today to pick up a parcel and the female attendant was just as rude and made a simple process more difficult than it needed to be. As I left she told me in a very smug fashion that I needed more ID the next time I collect. Don’t worry yourself - this was the first and last time using your business. I will stick to their nearest competitor who always treat their customers with respect. Edit: Businesses who refuse to take customer feedback on board in recent times are not businesses that will stand the test of time. It’s just not good enough anymore when there is plenty of competition that provides good customer care. It’s no surprise that this shop is always empty whenever I walk past!"

"Rude and very expensive. Also don't accept card payments under £5 which isn't very useful these days!"

"A UPS drop off point, but if its too late the grumpy man says he will not take it in, come back tomorrow. Absolute zero customer service, no Hello, or Good morning, miserable, surly and unsympathetic. And this is one of the reasons these small stores are closing because why should customers be treated like dirt."

"Really poor customer service! Extremely rude, no please or thank you. Very miserable!! Bought a few items which were out of date, so check the dates on products before you buy them. Much more expensive than other shops in the area. The newsagents further up Hanham Road is much better. At least they are polite and have a better selection of stock. Won't be using this shop again"

"Always friendly and smiley service. A wide range of snacks and yummy drinks! Jake loves the KA drink personally and it is very reasonably priced They also do laundry - what more could anyone need!! Overall perfection x"