DHL Express Service Point (Hermit Mini Market - iPayOn) 9 Hermit Road, London E16 4HP

"Man is rude no smile on his face and zero knowledge of customer service. He doesn’t care !"

"Went to post a returns package to Canada for which the retailer provided no return instruction. Colin was helpful with filling the form and with helping me with a DHL box, provided me with a tracking number and generally ensuring it was all done right, given that it was my first time using the service. (I did research package size and corresponding prices on the DHL website before going as this isn't set by the store but by DHL). Great and friendly service overall, would go again."

"Staff is good and helpful. But they did not inform me about customs duty that caught me totally off guard as the receiver had to pay a big amount (nearly equal to the courier service charges). Overall ended up paying double of what we thought it would cost us. I understand DHL service is not responsible for Customs charges but a disclaimer from the staff would have been useful."

"Driver claimed to not be able to gain access to my building which is nonsense Spent hours on the phone trying to locate parcel with DHL and they could not contact or locate their own driver Got told I could collect my item in the morning. I go there and wait almost an hour to find they cannot actually find the parcel Absolute waste of anyone's time this firm, we pay for next day delivery and end up having hours of our time wasted and do not even get our goods... Avoid at all costs go with DPD or Parcel Force"

"The DHL service was fine, package delivered promptly however be careful while sharing you mobile number. I keep getting fraud texts claiming to be from "HSBC, O2 etc" about pending payments with a suspicious link. This started after sharing my number with this store."