Sainsbury's Local

"Closes at 11pm? Nonsense… they won’t let you in the store to buy one thing at 10:47pm. I would have been out by 10:50pm. Go to Tesco or Co-Op. Better service and cheaper. The only thumb this store has going for it is location but I will be walking the extra 5 mins now"

"Quick enough to get counter service, but the way out of the store was not so good, the students were in a muddle with the self service."

"At approximately 1:30pm - 2pm Saturday 17 April I visited Sainbury local 2-4 Gloucester Rd, Bishopston, Bristol BS7 8AE. After shopping I queued, I went to a self service but found it out of action, I waited for another customer to leave a working self service but was then told by a male till operator (dark complexion, nearest to the window) I had to rejoin the queue and despite me saying I had already been in the queue he still insisted I go back to the queue. I didn't want to embarrass him in front of other people so I went back to the queue. I was served by another male till operator who was absolutely fine, the problem till operator was next to him on his right hand side. I told the problem operator that I had already queued and this is the second time I had to queue. Rather than listening any further, he instantly raised his voice and 'threatened' to call the manager several times. I said I was happy to speak to the manager. He backed down - unnecessary bluff. I explained to him what the problem was with the self service machine and his reaction was 'we're all human, we make all mistakes'. I was tempted to say, 'we're all human and we all strive to improve', but did not as I doubted he would have appreciated it. He made a simple justification for his actions but no apology. I don't want justifications for his actions, I want him to realise that speaking to the customer in the first place would have enabled Sainsbury to either fix the self service machine or make it clear that it was out of action, avoiding frustration and the possibility of having to rejoin the queue! So what was the end result? An excitable employee, who does not listen to the customer to find out what the issue is, refuses to listen to anything they have to say and insist they go back to the queue! It does not encourage me to visit the store again but if I do, I will avoid this man."

"I don't know why so many people complain about staff or the shop, when the exact people are very rude and disrespectful and also racist. The customers are not always right and the staff don't have to take the abuse . But we talk about Gloucester road after all , people don't have much respect for others ...."