Mearns Canine Lodge

"Mearns Canine Lodge is very good all the staff are lovely and welcoming our dog Angus has been a few times and he's very happy there the grounds and facilities are very nice and I know Angus is getting looked after and I don't need to worry they also put videos on fb of the dogs playing with the other dogs in the fenced area on the grounds I just look at it Angus is going his we holiday when he goes to Mearns canine lodge and he enjoys it. Mrs Hendry"

"Review is based off of a visit and “tour” of the facility we took last month. We did not choose to board our dog here. One star for the facility itself, which was quite nice. Looked clean and tidy, and lots of room to roam for the dogs. However, 4 stars have been docked for their unfriendly demeanor, unclear communication, and disinterest in our actual dog. We initially spoke to a friendly woman on the phone who told us we would have to come for a visit and tour of the facility before booking our dog in for our holiday in February. She explained that the visit was for us to see the place, and for them to get a feel for our dog's demeanor. She also advised that we should book a one night stay in late January, close to our holiday, so our dog would feel more comfortable during the longer stay, which made sense. However, upon our arrival with our dog for the tour, we were immediately made to feel unwelcome by the 2 women in the front office, without even a hello. Instead we were told quite bluntly that dogs are not allowed on tours….of the dog boarding facility. If that had been communicated to us beforehand, we absolutely would have left him home. But the woman on the phone had encouraged the dog's presence. After that unfriendly welcome it was decided that one of us would stay with the dog, and the other would tour, and then we would switch off. The “tour” itself was a 3 minute walk down a hallway, with little time to ask questions. We were also not allowed to go into any boarding rooms, even though most were empty at the time. My partner got the short end of the stick by going second, his “tour” was only about a minute and a half in length. Following that, we were told that January was far too late to book a one night stay, because the stay was not only for our dog to feel comfortable, but also for them to decide if they wanted him there. Further, we were told that we might need to book *2 or 3 one night stays* prior to our holiday, and *then* they would decide whether they wanted to board our dog…(Also neither woman had much interest in even saying hello to our dog. Do they even like dogs here??) Overall, definitely go and visit (but DON’T bring your dog…) because maybe the vibe will be to your liking. But we left with a very bad taste in our mouths."

"Firstly I would say this looks like a great facility - lovely clean kennels and great set up, its just that we were made to feel very unwelcome. We booked in a visit as potential boarding for our lovely rescue dog but from the start of the visit, we just felt very unwelcome and blockers put in our way to proceed - everything seemed to be problematic. It's a real shame as I think the boarding would have been a great environment for our boy and he would have adapted brilliantly but from the start of the visit we felt very excluded and it was clear that they did not want to proceed - we really felt that they did not want to take our dog (I would add our dog has no behavioral issues and successfully boards and attends daycare in another location - we just wanted to have another option due to how busy our normal kennel/ daycare is)"

"Our dog has been attending daycare here for about a year, she absolutely loves it, she is very well cared for and it has benefitted her enormously. We also use their dog field at weekends to give her a good run in a safe place. Really glad we found this place."

"Fantastic place! My dog has been for both day care and boarding and seemed to really enjoy it. I know when I leave him he's being well looked after by very friendly staff who are knowledgeable about dogs."