Vets4Pets - Drumchapel

"I didn’t even want to give a 1 star .. went in on Monday to see about registering my kitten for worming, flea treatment and vaccines as my kitten has none. Receptionist was polite but literally said they are not registering kittens has they have ran out of vaccines they said I could pick up flea and worming from the store pets at home but they can’t even give me advice on what I’d need the store would have to do that. Anyway left feeling helpless & a bit upset as really wanted to get mystique looked over & registered with this company because all I heard was good things. Anyway decided to call Dumbarton store and they said they’ve not heard of such a thing was reluctant to want to register me as my local vets would be Drumchapel store. I explained what Drumchapel vets for pets said and they said last year they ran out of vaccines but it’s definitely not a thing this year and they should be able to register my little kitten. I’m so confused because now my partner phone Drumchapel and they have now said we are low on vaccines and we can register her now but won’t get seen till next week. This is bad services and communication as far as I’m concerned because this was not what was said on Monday literally was told nope to being registered and not even advices on any other branches that we could go to."

"Friendly staff, everything was explained clearly and all my questions answered. I even got a call the following day to find out how my cat was doing. Professional and kind."

"On my initial phone call to book my dogs in I felt like I was being told what's best and most convenient for vets4pets. I called back a second time and was met by a much improved customer service from my initial call, my booking was taken and my deposit paid. On the morning of my appointment I was given 2 hours notice that the same vet who I had spoken to on my initial call decided my booking shouldn't have been taken and continued her bad customer service by cancelling my appointment, even though I had already arranged time off work and transport to get myself and the dogs there. I've now gone to the forge vets4pets and the customer service is night and day. Also can someone explain why the same service I was getting at drumchapel branch is considerably cheaper at the forge branch?"

"Absolutely shocking! I registered my cat with this vet as soon as I got him 5 years ago, he was last seen 2017 but I have kept in touch and during covid I phoned up about a stomach upset but they were only seeing emergencies! I phoned last week and they were going to give him an emergency appointment, or could monitor and gave me number for out of hours. He ended up needing urgent care and went back to out of hours. Since last week this vets deactivated my account without telling me and refused to take him for his follow up treatment as he hadn't been seen since 2017! There was only one vet in and they were in surgery all morning with back to back appointments this afternoon. I'm pleased to say my cat is now registered elsewhere and receiving the care he needs! Avoid this vet as clearly they care more about the money than the animals they are supposed to provide care for. Not the way to facilitate care at all!"

"I always receive good service from booking the appointment until completion of the appointment. Reception staff are always very friendly and courteous. The vet is very caring and respectful with my cats. A couple of years ago I had to say goodbye to my beloved Lucy and the staff were amazing and gave me a condolence card with her paw prints on it that was such a lovely thought in my distress. I was given time to be with Lucy and to cuddle her while she was being transported to the Rainbow Bridge. What can I say but staff at Drumchapel are amazing."