Stratford City Cars - Minicabs Westfields

"I had a ride today in a cab driven by a rude and reckless driver. First he had a proper go at me when I didn't know what he was asking me, something to do with Forest lane which is not where I was going. He got quite annoyed with me, lifting both hands in the air while driving! Then he attempted to overtake a bus when it was clear there was a car coming from the opposite direction, so we ended up in a deadlock while everyone, and in particular my driver were blowing their horns. Luckily, the other driver, who was stuck in his own lane, was patient and wise so it all finished calmly. I will never go to this cab agency again, that is for sure!"

"Made an online booking 3 days in advance, which was confirmed. Got a phone call 15 mins before our cab was due to arrive saying they weren't coming because they were 'fully booked'. They clearly could have told us this earlier, or not taken the booking in the first place, but instead left us in the lurch trying to get a new booking last minute."

"I ordered a cab well in advance for 4:55 pm because I had an appointment with GP at 5:10 pm (it takes less than 10 minutes to get there). Due to the fact that I am a person with reduced mobility, I chose this and no other transport. The driver arrived at exactly 5:08 pm. Of course, he did not apologize for being late. When I said that he was supposed to be at 4:55, he only replied that there is a lot of traffic. On top of that he went in a different direction than he should have, so I lost another 5 minutes. On the way, I tried to let the GP know that I was running late. When I talked to the receptionist at the same time I got there and found out that I was more than 5 minutes late and the doctor would not see me. I asked the driver to take me back home to which he replied that he can't because he had received another booking. I told him that he was late, so I can't see the doctor because of that and now he is telling me that he won't take me home... I heard that this is not his problem and that I have to talk to the office, he is only the driver. I told him that I would not pay him because since he is the driver and he gets the booking, it is his responsibility to be on time and this is his problem, not mine. He replied that I have to talk to the office. Of course I paid 5 pounds and got off because I wouldn't want to be arrested for failing to pay the driver. So.... Tips: 1) apologize for being late 2) don't tell the customer "this is not my problem" 3) maybe you should contact the office and arrange another car if you can't drive customer back home (instead of leaving me there stressed out, on tears and with "my problem")"

"Really friendly cab driver, fast & efficient service"