Metro Radio Cars

"Do not book or use! They left us waiting for over 30 minutes while repeating me telling us a taxi was on the way it was freezing cold and I had three children with me after 35 minutes. They’ve been cancelled even though I had told him repeatedly. I could’ve got an Uber but didn’t want to get double charged. I found so many times and they lied continuously not only was it dangerous but it was completely unfair. I have not been told I have to wait up to 10 days for a refund! What is the most disgusting customer service they knew from the beginning. There was no can drivers, but just kept us hanging in case. No wonder people are telling away from companies like this and using online services"

"We called at 8.15am and booked a cab for 9am to take our friend to the airport. As the clock hit 9.05am no cab had arrived so we called metro up. The same man who my girlfriend had booked with less than an hour ago answered. He said no car was coming and seemed to ignore her pointing out that the cab had been booked less than an hour ago. No cars were available now he said. No apology, no offer of help and not even minimal empathy for the tough situation our friend was in being late for her flight as we scrambled to find an alternative cab. Terrible service."

"Awful service. I called a taxi to collect 2 adults and a disabled child from Barnet Hospital. When the driver arrived I asked him to confirm who he was hear to collect as I couldn’t read his numberplate, it was 10 pm at night and I wanted to be sure we were entering the correct taxi (several others were also waiting for cars). The driver mumbled somthing under his breath in response to my question and as I reached for the door handle to open the car door he drover off nearly running me over! And before they say they ‘can’t find my booking’ as in previous posts reviewing their service, I have the txt message confirming the job! Absolutely awful."

"I’ve always been a bit nervous when booking a taxi in the past. I’ve had experiences where the taxi didn’t turn up and left us wondering how are we going to get to where we need to go. Metro Radio Cars were superb. I booked a taxi to and from St Pancras a couple of weeks in advance. The operator was very friendly and diligent and I received a text message confirming the booking immediately. I called up a week later to adjust the booking, again no problem. On the day of travel, I received a text message in advance confirming the booking and that my taxi was en route. The driver, Wit, was fantastic, ever so friendly and helpful. My kids loved him. On the way home, same process and same driver! My kids were so pleased to see him! He helped with all our luggage and made a point of saying goodbye to the kids. What’s more the price was far more reasonable than many other taxi companies! Would definitely recommend!"

"Good customers service."