Bats Mini Cabs,

High Street Whitton, Whitton, Twickenham TW2 7LG, United Kingdom

"Absolutely appalling level of service! The operator was incredibly rude to my husband, prices are almost double what the competitors charge (as it was a last-minute booking we didn't have many options) ,they don't honour their own quotes. The driver was on the phone throughout the entire journey! We were so tired after a long flight so it made our journey incredibly unpleasant! We won't be using them again"

"Terrible service and even worst customer service. Called at 5pm to pre book a pick up at 6pm. At 6:05 I called the office. They told me it should be with you in 5m. Called every 5m got the same reply. The cab arrived at 6:30!!!!!!!!!!!!!!! With no apologies and being informed the cab has been booked on their end at 6:20! Called the office and being told sorry we are busy! No apologies again . When I asked to talk to the Manager , they replied we don’t know when he will be in the office and he doesn’t have an email!"

"Bats cabs are a great local taxi firm for Twickenham and the surrounding areas. I've pre-booked and used them to get me home from the West End late at night. The drivers have always been professional and friendly, with all details (which car, where it's waiting ) texted in advance. Reasonably priced for the journey, which you can pay for in advance when booking. My go-to reliable local taxi firm."

"Avoid. My 2 taxis for 12 people were booked 2 weeks earlier. Rang day before to confirm. Then got e mail the morning of , saying taxis cancelled. Shocking service too late to find replacement. Avoid.. 400m Road closures been in place for years, and every rugby game. Hence call on Friday night, to confirm best place to be picked up. " 5 min walk in any direction would have been fine to be picked up."

"By far the best cab company I used during my recent stay in Twickenham. After I discovered them I used them 5 times, and wished I'd discovered them sooner. Very good on info, will let you know the reg of the car coming for you, which can be very useful in a busy situation. Can prebook online. Definitely recommend."