Trowbridge Tips & Toes

"Great attention to detail. Really happy with the result. Very friendly and polite"

"I really would avoid... Asked for a French gel on natural nails (which were quite long) they have been filed right down into the nail bed this is painful. The white lines aren't straight and he proceeded to use his long yellow finger nail to tidy up the edges (wasn't wearing gloves) the base of the nail was covered in a bright pink in no way the shade needed for a French manicure. I called in advance and said specifically on the phone I wanted French gel on natural nails I was told it would be £20 then after completion told it was £25. Will not be visiting again and only wrote this review as people seriously need to know this before they consider getting their nails done here. Really unhygienic."

"Amazing experience, very friendly and professional. And I’m really happy with my new nails. I am definitely going back soon."

"Horrendous! Didn’t start well when I asked to use the toilet and found a staff member literally eating her lunch next to it. No hand wash or towel in the dirty, mouldy cubicle so god knows how they all wash their hands after the toilet?? Yuk! Anyway. I was then rushed through and the male technician was rough and was filing way too quickly. There was no one waiting so no need at all to rush. He kept rudely accusing me of moving when I hadn’t?! I was beginning to actually feel quite intimidated and uncomfortable. I’ve been having my nails done for 13 years and have NEVER been accused of moving around during the process but he chastised me at least 3 times. He kept pushing me to have a new set and telling me my nails weren’t done well but my usual nail bar is FAR superior to this place. He didn’t let me wash my hands so the dust was still all around the nails and lots missed during the gel colour being applied. I also got told off for taking my hand out of the drier to soon after mistaking him staring me in the eyes as a nonverbal queue! He also rudely told me my hands were dry and because I’m a lady I should be moisturising them....which incidentally I do!! My usual nail bar rubs my nails off to shine them and gives a lovely hand massage to finish so I declined the offer a loyalty card here, as I certainly won’t be back!!!"

"What an horrendous experience! I left feeling decidedly grubby and couldn't wait to get home and wash my hands. Never in my 68 years have I encountered such dreadful customer treatment in the service industry. It bemuses me why the technician decided to be so hostile and aggressive towards me. I was courteously sympathetic when he proceeded to tell me that he was desperate to get away on holiday but didn't have enough money yet , and that he also had family problems. This statement was immediately followed by a long sales pitch telling me that the gel polish I had had applied at Tips @ Toes last time (by a different technician) was no good and the salon now had a much better, but expensive, product which would be better. I politely said that I wished to remain with my original choice of gel . Not sure if this was the reason that he suddenly switched mood but he started berating me for not holding my hands out correctly. This complaining (at times very vocal) went on for about 5 minutes. Whilst leaning forward I committed the mortal sin of inadvertently letting my right arm slip off the end of the arm rest.I have never witnessed a man with PMS before but it was certainly not an attractive sight! He started shouting at me and accusing me of pushing him when all I did was put my arm back on the table for him to continue. On asking where the new recommended product was listed up on the board he gave a dismissive gesture followed by "oh, we don't look at that". The only other customer in the salon was a heavily pregnant lady waiting patiently for a probably much deserved pampering package. As I didn't wish to spoil things for her I kept a lid on my anger. The technician had clearly taken great delight in complaining about me to the young girl assistant. Although this was in Vietnamese their demeanour made it pretty obvious who was being criticised. When it came to paying the bill the girl quoted a price of £17 (although the technician stated at the very beginning it was to be £20). I gave the girl a small tip (nothing for the technician!) because I felt so sorry for her having to work in such intimidating conditions. Maybe he dropped the price as a sweetener so that I wouldn't write a bad review. Who knows. My nails were very rushed and certainly haven't lasted as well as last time. The salon advertises as being an unparalleled, professional and friendly business. What a joke! Have decided to give this review one star because at least the heating was on and the colour of my nail polish is pretty. As flippant as that might sound I can't think of any other reason to praise it!"