Ernest Jones

"I’ve been in this store regularly over recent years and I think the service is simply first class. The manager has a certain way about her which makes the shopping experience special. She also really knows her stuff so you know you’re in safe hands!"

"Top service from this store. We viewed engagement rings online and decided on one we both liked! But really would like to see it before purchase, I phoned my local store Dunfermline to see if they had the ring we liked so I could go up and view, then go with my fiancee at wknd they did not have the ring but there was no mention from Dunfermline store you have your own courier's and could source the ring.So I then decided to phone Livingston and the woman got me my ring all the way from Crawley and I made the drive the next day to get my ring."

"Absolutely the worst experience ever , don’t do anything for there customers will never shop there again at least there customer services has some compassion and where happy to help , told them a another jewellery shop in Livingston fixed it for nothing, not like this store wanted to charge over the odds, bad shop will never shop there again"

"Anne, worker at Ernest Jones, was one of the nicest people I have met. I was there on the 9th of March and I bought a Lacoste watch. I had a problem with my card but Anne was very patient with us and waited until it was sorted. She was very smiley and was talking to us. She also gave me a birthday ribbon on my bag which I found quite nice. I will definitely come back again if I ever want anything else. Thank you for the great service. Will recommend to others."

"Thanks to Carol and Lara for a wonderful shopping experience both took time to find the perfect pieces for me. Not only was the service on the day beyond my expectations the after care has been second to none!"