Gorgie Jeweller

"I had a bad experience here. Was trying to support a local business but wish I hadn’t. Staff not terribly polite, and the repair to my watch (although a good price) was so incredibly slow that after 2.5 months I lost patience and went and collected it unrepaired. Even then they needed 48 hours notice. It would help if they’d let me know what was happening and also if someone answered the phone rather than it just taking messages. It didn’t seem like they were that bothered about having the work, or about customer satisfaction. ."

"Great service as always. Glad to see a private jewellery shop has survived."

"Have used this jewellers a few times to have watch straps fitted and watches polished and serviced. The service is brilliant and when I got a watch polished and a watch serviced they were returned like new. Highly recommend this jewellers to anyone. The Google chat is great as well."

"I asked for 1 ring to be resized (smaller) and a price for a new shank for another ring. Price for a new shank too expensive. I opted for the ring to be rerodiumed instead. Both the rings were resized to my dismay! When pointing this out to the rude lady she told me she would check. Admitting they had made a mistake by resizing both rings instead of one ring, I was told they would fix it. I asked how long this would take as you've already had my ring for 2 weeks. A week...actually another 2 weeks later my ring is ready for collection! (4 weeks 1 day later) my ring is completely misshapen. I pointed this out...the rude lady became defensive and told me they take before pictures...all very well, however, you did not receive my ring misshapen! Firstly, they resized the wrong ring then tried to give me back my ring that supposedly was fixed to it's original shape...NOT... all misshapen. I pointed this out and asked for my ring to be properly fixed. I was still charged for their mistake! I have taken my ring to another jewellers only to discover one of my diamonds are loose and its half a size too small from the original ring I gave them!! In the long run buy cheap pay dear!! You get what you pay for!! Wrong ring resized, a diamond loose and rude staff!!! I most definitely would not recommend this jewellers!! I had no choice but to give them 1 star...there was no option for 0 stars!! One of the reasons I chose this jewellers was to support the local business and the community!! Totally back fired on me!!"

"Went in to the store to try to get my watch's battery replaced as I saw it only costs £3.50 to get a watch battery replacement done. Turns out the one that isn't working is my watch and not the battery, I thought I would still have to pay for the battery or service but the owner kindly refused the payment. Great service, would recommend."