Macintyres of Edinburgh

"Highly recommended Ordered a birthday present(earrings) on a Wednesday evening and paid for next day delivery which should have been Friday delivery Got a phone call on the Thursday really apologetic saying the item is actually out of stock and would I like a refund or to keep the order going I explained to a really helpful member of staff I'd like to still order them but needed the item by Saturday for a birthday present No problem was the reassuring response,they contacted the company where they get them from who guaranteed MacIntyre's would receive them by Friday and they would then send them royal mail special delivery so I would receive them Saturday Nervously Saturday arrived after being given the tracking details and sure enough 10am they were delivered The product itself,a pair of gold earrings were exactly what I hoped they would be and almost half the price of what looks like a similar product at a number of well known high street chain of jewellers which if the same thing would have happened with them I would have got a stock response via email "no more in stock ,you'll get a refund in 7-10 working days" It's really refreshing to know that this level of customer service still exists with some companies and it was a great experience dealing with them Thanks to everyone at MacIntyre's"

"Shoddy service. We bought a watch, costing a little over £300. Once we had decided which onw we wanted, the salesperson started huckling us. She promised to remove a couple of links from the bracelet, but whipped out the credit card terminal first. I thought it was a bit odd to pay before she had sorted the watch to fit my wife, but I went ahead anyway. The salesperson took the watch away but came back with the news that they actually couldn't adjust the bracelet, after all. Surprise! Of course, by now we had already paid. She then proceeded to send us to Timpsons, round the corner, to get it adjusted. This cost us an extra £12. On the plus side, we do appear to have paid a good price."

"A truly amazing service with wonderful products. Until I saw it for myself I did not believe it could be such good value but it really is! Highly recommended."

"I am from Edinburgh originally although live in Leicester. I knew I wanted my engagement ring from MacIntyres because of the quality of jewellery they sell and also because of their fantastic service. They didn’t disappoint. I found exactly what I wanted and the advice given to me by Nicole was really useful. My ring was couriered to me and I received it today. It’s just beautiful and I am so happy with it. Cannot wait to visit to buy our wedding rings."

"I can’t recommend them enough, I had been trying to find the right bracelet for weeks and something which looked similar to a bracelet of my partners that he can no longer wear as it is too worn. After searching the internet for days I stumbled across Macintyres and found exactly what I was looking for. I messaged their Instagram page for some specifics on the Sunday evening and got a reply the same day. They confirmed specifics on Monday and I placed the order and it arrived the next day. I couldn’t fault the service at all it was brilliant! Fast delivery and lovely members of staff for helping me find what I was looking for. Would definitely recommend great business. Lovely packaging too!"