Haines Watts Edinburgh

"I am very thankful to work with Craig Hunter and the team at Haines Watts Edinburgh. We were behind on some audits and tax submissions, and they worked with us to get everything completed quickly and accurately. They are responsive, knowledgeable, and professional. I have worked with many accounting and tax firms over the years and can easily say that they are one of the best. I have already recommended them to others and will continue to do so."

"We were impressed with Haines Watts' performance as our auditors. We found them to be helpful, accessible and totally professional. It felt like we worked together on the audit rather than us trying to prove our stance. This was in welcome contrast to previous auditors, and we intend to continue to use Haines Watts' services as a result of this positive experience."

"delighted with the support offered by the team at Haines Watt"

"Very professional service, with particularly efficient tax handling provision."

"This is based in Haines Watts Edinburgh. I had a terrible experience with Haines Watts and recommend avoiding them at all costs. I engaged Haines Watts for satisfactory calculation of tax position and filing of self-assessment; neither of which have been done. I found the Haines Watts proposed tax position unacceptable and, as such, the self-assessment was never filed. I’ve now had to engage another accountant to do it all again (which is going very well with the new accountant). I tried to work with Haines Watts; when things started going wrong I formally requested escalation to higher level of staff “to review the matter and report back” which is my right per Haines Watts Letter of Engagement. This was not done when I made the request, when I made the request the same accountant that had done the original work was asked to review his own conclusions. I also have a problem with the fees. As per Haines Watts Letter of Engagement “our fees will be agreed in advance”. Yet when I got the invoice for the work done it was a 250% raise on previous year. I can guarantee that I had NOT agreed to a 250% hike in fees. Haines Watts replied that “this is in line with our fees charged in previous years”. Haines Watts are rubbish with figures if they think a 250% price hike is “in line with … previous years”. I’m in a position where the Haines Watts proposed tax position is unacceptable, the filing of the tax return has not been done, the escalation that I asked for as per Letter of Engagement was not done when I asked, and my fees have gone up 250% without the required prior mutual agreement, and I’ve had to hire another accountant to do all the work again. When I said this was not acceptable and would not be paying this massively inflated bill for unacceptable and incomplete work Haines Watts have just passed my bill over to a very aggressive debt collection agency who are threatening Court Action! Haines Watts is simply a small-minded nasty organisation with no idea of customer service, no regard for their own Letter of Engagement, haven’t delivered acceptable work, and when challenged on the bill they resort to simply being very belligerent and aggressive. Avoid Haines Watts."