Brookfield Garage

"As a neighbour and he comes to my shop, I thought it would be best to take the car and check. After 4 days of waiting, they called and said that my car needs a new Heath exchanger, I called Mercedes they priced me for £187. But they guy on the phone told me £870 plus labour. Even though I know the owner. I think it’s rip off. They told me I had to pay £380 because they diagnosed the problem. They should have called me to let me know before if I had to agree with the price. Other place fixed the the problem for £200. I don’t know what to say ?"

"Have used a few times. Seemed OK and our latest service we asked for the full works as recommended by the manufacturers guidance for millage. Again this seemed fine at first and reasonably priced. However...... Shortly after a "full service" and MOT we noticed problems. After a basic investigation we found the oil was over half empty. No leak any where and after we topped this up ourselves there was no problem so it seems like they either did not do this basic check or may have actually removed some oil, but not replaced (it was very low). We also had a overheating problem everytime we drove on the motorway. We took the car do a different garage and eventually they figured out that the water pump had not ever been replaced in the car and this was causing the issue. This is a relatively cheap fix, but cannot be done without removing the cam belt, which is expensive. They said any sensible mechanic would replace this when replacing a cam belt as standard to avoid this issue. Broomfield had given us a new cam belt a few months before (which should have lasted years) but not replaced the water pump at the same time. So we needed yet another belt months after. So far this Brookfield service has now cost us over £1000 in trips to the garage in less than a year to figure out and fix problems that a proper service would have prevented. We have asked around and heard similar stories from friends this year. Something odd is going on with this garage recently. We will not be using again."

"Been taking the car to Brookfield's for ~5 years, they're great. Squeezed in a repair on a Saturday at the last minute when we were depending on the car to go on holiday that evening, they absolutely saved the day. Highly recommended."

"Excellent from start to finish. I called to get a quote and to find out when there was a space to book. Other garages had been unhelpful, quoting a high minimum labour charge (just to have look), with a weeks wait. When I called Brookfield I was advised to come straight in. Within a couple of hours I got a call to say it was fixed. The team were polite, helpful, professional and did a brilliant job. This will now be my favourite Bristol garage."

"Brookfield Garage is fantastic, the best garage I've used in Bristol, I won't go anywhere else. They are very professional, knowledgeable, honest, reliable and organised. I take my car here for MOT, servicing and repairs. They are very honest about what needs doing and whether it will be worth it (given the age and likely life expectancy of my car). Once I had to get a repair done to go on a long journey and they really busted a gut to make sure that the car was ready in time. Great garage!"