West End Medical Practice

"The appointment system for this practice is shocking. I have recently moved to the area. Long before requiring a new repeat prescription I a) I registered as a new patient following the guidance online and b) ensured that I called at 8.30am as told to book a consultation with a doctor to approve the prescription as, since I was a new patient, it was mandatory to do so. I called every morning for a week at 8.30 and the lines were busy until 9am, at which time I was told everyday that there were no appointments and to call back again tomorrow at 8.30. I have now run out of my medication, which could have been avoided. I appreciate that the practice are short staffed and dealing with medical emergencies. However, leaving me to now go without my medication creates a situation that could in itself lead to an emergency. If I had a choice, I would register with a different practice, but unfortunately this is the only one within my catchment area."

"Great reception staff , Great Doctors , I have known Dr Pope over 30 years and Dr Connair about 15 years , I do have a lot of health issues , and either always get an appointment or a phone cal back. Which is reassuring to myself and family."

"The system to get an appointment is horrible. They tell you that you have to phone at 8:30 to get an appointment for the same day which is virtualy impossible with the amount of people phoning at the same time. If you want an appoinment for any other day you can phone later but they tell you that everything is full for the next 2 weeks. You can phone every day and it's always the same thing. Apalling"

"I had an IUD fitted with Dr Smith and whilst it was a little uncomfortable, it was a lot better than I'd been anticipating! She was excellent as was her assistant and I felt very reassued whilst having the procedure done. Thank you!"

"This is the first time I've felt compelled to write a review on a GP's surgery. After living 30 years in England and seen a degradation of services from my previous local GP surgery in Hampshire, the service from the team at West End Medical Practice in Edinburgh has been superb. On the off occasion Ive called, a Dr has called me back as promised and provided either a consultation via the phone or where required face to face. Follow ups have happened as committed, prescriptions ready when required and always a welcoming smile from the reception team. Thank you to the whole team at West End Medical Practice for all that you do."