Coffee#1 Thornbury

"I've been here three times now with my baby and the staff are not friendly at all, they kind of stare blankly at me and my baby and I haven't seen anyone smile yet! Maybe we go in on the wrong day, maybe some of the staff are new, but I don't think I'll go back as kindness and friendliness go a long way when you're on your own with a small person all day. Also I didn't find the cake that good, it looked nice but didn't have much taste. When I tried to change my baby's nappy before leaving we had to navigate full bin bags in the accessible toilet which were just left in the middle of the floor so I wasn't able to use the baby changing table and instead had to change the nappy while baby was in the pram. It was still 45 mins before closing time."

"I go into this cafe a lot. The environment is always buzzing. Slow service but tea and coffee is excellent and worth the wait. However, the food/cakes I don't rate highly. Cakes look great but the taste is disappointing, clearly have just come out the freezer and not always fresh! Tea cakes are lovely though! Toasties/sandwiches not great. Even purchased a packet of ginger biscuits which were soft and chewy... not nice. All this cafe needs to do is review and change the food they supply. Despite all this, I still go in for the great atmosphere and helpful staff."

"Usually friendly staff and welcoming and I love going in there, but not today! A girl with orange/pink hair served me, nothing wrong with the hair, it's just to identify her for her employer. She was really miserable and abrupt, I asked for toast, she said we haven't got any bread, no apology, no smile. I nearly walked out but my wife was already in there. I know they are working straight after Christmas but you can still be friendly. I must stress this is the first time, usually the staff are very friendly. Costas is just up the road?!"

"Coffee and Cake. Really nice coffee, lovely staff working extremely hard, think they were probably a barista down. A reasonable wait in the queue but certainly not the staffs fault. A lovely atmosphere/surrounds, my personal favourite for coffee in Thornbury."

"I brought a frappe and a cake slice. Costed what I expected (cant remember exact price but around £7) cake was good and frappe was good. Around 2 minutes wait for both. There are a lot of tables but unless you are far away from the middle you can hear machines and usually a lot of people talking. The decor is great though and there’s restrooms for anyone that needs them."