Rowlands Pharmacy Calderwood Square 84 Calderwood Road, Calderwood, East Kilbride, Glasgow G74 3BQ

"Just had an awful and totally stressful experience this evening with the pharmacist and his 2 assistants who refused to dispense my medication, for being too late! I went earlier today, to be told that the pharmacist was on his lunch, so I had to go back later tonight (got there at 17:35). The same thing happened last Saturday, when the pharmacist was going for lunch "within the hour" but decided to go ten minutes later. The Saturday before that they didn't even have my medication in stock! Even when trying to reason with them this evening, and impressing upon them that I needed my medicine , they just closed ranks and flipped the situation to imply that it was myself who was being aggressive. Unbelievable!!!! I have to say this is the least helpful pharmacy I have ever visited The attitude, lack of sympathy and understanding demonstrated by this trio was deplorable and wholly unacceptable. I will be taking this matter up further with Rowland's senior management so I won't go into too much detail on here. Suffice to say this is the worst pharmacy I have ever used in East Kilbride, bar none. Hopefully the staff here will be able to enrol in a Customer Care programme, at the earliest opportunity, to help them develop their interpersonal skills and learn how to deal with people who are in need of medication to help their health and well being."

"Went in to collect prescriptions only to be served by a what I could only describe as a wee ned with an attitude. Hopefully someone else will open another chemist in the calderwood so don't need to go. She should take a look at her colleagues and how welcoming and polite they are to customers."

"Worst chemist in Ek. Went yesterday and waited for 25 mins in queue only to be told my prescription wasn’t ready, even although the doctor sent it the night before. Told I would have to wait a further 20 mins. There was one girl serving and one pharmacist. They need to get their act together and get more staff."

"Went to pick up prescription on Sat morning at 9am as this was the opening time advertised (Tried during the week but the queue is terrible). Stood waiting for 10 mins only to notice a print out on the window saying, they don't open until 10am. Why do they not have this notice on the front door beside their opening times???? Went and did other shopping and returned at 9.40am only to discover they were open and there was already a queue. I appreciate things have changed due to Covid restrictions but simple changes could make it a little bit easier for their customers. Sorry not impressed one little bit. I left this review about a month ago regarding opening times. Now I am doing a review about the service. My prescription was put in last week. I went to pick it up today, to take to my surgery for storage in their fridge as instructed. I picked a time when I hoped it would be quiet and not have to stand in a long queue. Luckily it was quiet. Went in and a customer was pacing back and forth eating a roll and sausage???? Seriously, this is acceptable? I was then informed by the assistant that they had one of my vaccines but not the other one. I was under the impression they both had to administered at the same time. I was told they might be able to order a pack of ten and take one from that but couldn't guarantee they would have it in time. Why did they not do this sooner then??? I was then given the option to try somewhere else. I asked why I was not phoned. I was then told that they had other customers to consider. I then told them I was not interested in other customers. I was only interested in my own health right now. I am due to go on dialysis and the last thing I need to be doing is running around different pharmacies. ABSOLUTELY DISGUSTED at the service I received. What happens if you are ill, elderly or disabled, have no transport?? Yet you are expected to just nip to another pharmacy?? COMPLETE SHAMBLES"

"This must be the most unhelpful chemist in East Kilbride, my partner had run out of very important medication, and the counter staff was so unhelpful and rude , and refused to give emergency prescription. What is point of organising to have prescription order service there if they can't help, and this issue of off site filling of prescription is a terrible idea. Usually very busy lack of staff or too busy gabbing or hiding in the back, and when they do serve you staff so slow , rude and awkward. I will Never use Rowland again especially calderwood branch and have spoken to GP and asked to have our prescription's sent to Murray chemist , who I have found to be much more helpful. I think their staff need training on customer service, they say we can do so much but in reality they refer you to GP so much for chemist being front/ first line of primary care, another point the shelves are half empty. This pharmacy used to be good but now they Don't their service is awful and when I said that I would stop using them , it was like no problem bye. I also note that they only respond to good reviews obviously not interested in dealing with complaints and issues. If I could give half a point I would have scored them that"