Horwood Homewares Ltd - Stellar, Judge Kitchenware

"I bought my set of saucepans about 10 years ago after a recommendation and the fact that they offer such a good guarantee, but over the past few years the non-stick surface had started to deteriorate. I emailed the company and had a very quick response from Louis. After sending a few images as requested I received a replacement set! I'm absolutely delighted with the service I received and can't thank Louis enough for the prompt, professional way that my concern was dealt with. Can't recommend this company enough and will certainly be buying from them again."

"I bought a 3 set of Stellar 7000 Draining pans about 15yrs ago to use on an induction cooker. Over the years of constant use and dishwasher cleaning the rivets holding the lid and pan handles started to erode causing the handles to wobble. I contacted Horwood with a short note and a few pics and video clips. The following day Louis replied asking a couple of questions. These I answered. Louis said that some improvements had been made to the pans and that this shouldn't happen again .He also said my replacements would be sent out. Before lunch the following day my new pans were delivered. Wonderful to see that Horwood honour a "Lifetime guarantee" and are truly a professional company. Highly recommend."

"10/10 for Customer Service! A small issue with a corkscrew was resolved speedily and efficiently (even when I couldn't remember where I'd bought it, nor where the receipt went) by replacing the entire item. The Stella range is well-engineered and my partner and I cannot speak too highly of it.Thanks!"

"Superb customer service - contacted the customer services team with an issue regarding a four year old pan and less than 72 hours later received a replacement under the lifetime warranty. Fantastic performance by Louis and the team, thanks! :)"

"Excellent customer service! I bought a set of pans over ten years ago. The rivets on the handles corroded (possibly from dishwasher cleaning). I responded to another review warning of this issue - not seeking any response from Horwood. They contacted me, asked for details and replaced the set of pans. The new ones have better rivets and I am assured that they are dishwasher safe (though I hand wash my pans now). Not only are my Stellar pans excellent but the customer service goes above and beyond. A rare but wonderful thing to experience in these troubled times. SJE, North Yorkshire"