Institute of Customer Management

Welcome to the Institute of Customer Management, an establishment and point of interest located in the heart of London at Kemp House, 152-160 City Road. As an organization dedicated to advancing the field of customer management, we are proud to offer a range of courses, conferences, and resources designed to help professionals in this field succeed.

At our institute, we believe that customer management is essential for any business looking to thrive in today's competitive market. Whether you're a customer service representative, a sales manager, or a business owner, we're here to provide you with the knowledge and skills you need to excel in your role.

Our courses cover everything from the fundamentals of customer service and communication to more specialized topics like complaint handling and customer retention. Each course is led by experienced instructors who bring a wealth of knowledge and real-world experience to the classroom.

In addition to our courses, we also host conferences and events throughout the year. These events provide an opportunity to network with fellow professionals, learn from industry experts, and stay up-to-date on the latest trends and best practices in customer management.

At the Institute of Customer Management, we are committed to providing our students with the best possible learning experience. Our state-of-the-art facilities and cutting-edge technology ensure that you have everything you need to succeed. Whether you're just starting out in your career or looking to take your skills to the next level, we're here to help you achieve your goals.

Thank you for considering the Institute of Customer Management as your destination for professional development. We look forward to working with you!