The Stonelaw Practice 130 Stonelaw Road, Rutherglen, Glasgow G73 2PQ

"Awful trying to get through to speak to a receptionist. Not been able to get a face to face appointment for ages. Ended up going to A&E and had to have a stent fitted. Not a good advert for the NHS."

"Awful doctors. Extremely disorganised and can’t pass on information when getting blood tests causing repeat visits. Refused to give me a blood test after a referral from a specialist and when I offered to go private they wouldn’t give me any information or advice on where to go. They then sent patronising letters to my home that wasn’t even requested. It was completely unhelpful and caused us a lot of distress. I was going through some difficult treatment and the doctor didn’t ask or even care about the mental impact. They also cut down my partners much needed injection frequency based on no evidence just because a ‘change in policy’ at their practice. His last doctors done tests to find his best frequency and they won’t go by their recommendation. We are trying to move doctors just now. Avoid this doctor surgery as they just don’t care about their patients."

"Over the past week I've had to attent this pratcie twice. Both times I've been sat in front of one of the doctors within an hour of phoning for an appointment. I found the reception staff as well as the doctor I saw (Dr Macdonald) very helpful, friendly and professional. This is in stark contrast to all the horror stories and problems I've been hearing about gp surgeries recently. If some practices are not performing well at the moment this is not one of them. My experience was excellent."

"Just wanted to say a huge thank you - called at 8am and got straight into call queue - only 5/10mins to wait. Receptionist was very helpful and got my little one booked straight into a face to face at 9am. We saw a lovely doctor who was very thorough and attentive and sorted everything very quickly. We were done by 9.10am and medication started. Wow - the NHS really is incredible - great experience and huge thanks for super efficiency, we’re very grateful"

"Would give 0 stars if I could. Dr McCauley in particular is extremely rude. Patronising, rude and dismissive of main symptoms. Seems to cling onto the most insignificant symptom you mention and try to run with that. Receptionists always very rude on the phone to asking “why do you need to see a doctor?” Because I’m phoning and asking to probably. Such nicer ways to word things to be honest."