Kildrum Medical Practice

"Not nice experience.No doctors appointments only nurse (with not very good experience) Finish in Queen Elizabeth hospital and surgery.My 2 years old son the same and lungs surgery.(Im in area only two years and need appointment twice and twice finish in hospital) .”Ladies” on the desk with no care no nice treatment including Mrs.manager (not appropriate and disgrace behaviour for the person in this position).!!Just changed practice. Not recomend ."

"I can honestly say I think Kildrum Doctors Surgery is fantastic. The doctors, nurses and reception staff are wonderful. Always feel like your needs are important. The reception staff are so lovely and friendly and go out of their way to help. I rave about our surgery to friends."

"I have a patient of this practice nearly all my life. and the service has been excellent all those years. I use the surgery a lot due medical issues both personally and with my family. It saddens me to say this, in recent years things have begun to unravel a bit. There used to be 4 doctors, currently now only 2. Getting an appointment has got increasingly difficult. I’m not sure if this a specific decline here in this practice (the practice changed hands) or is a reflection of a more general malaise in the health system particularly after the COVID pandemic. There seem to be fewer receptionists on call to deal with things. Often you are put on queue just to be put onto the actual call queue itself. That said, when you do get through the receptionists are as friendly, helpful and courteous as they ever were. Their quality has never lowered. I get the impression they have to do more with less staff. They also seem hampered by procedures that they have to follow. I genuinely feel sorry for them. That said its still way better than some other surgeries both locally and further afield."

"Been with this practice for 15 years and would never consider going elsewhere. The staff are truly amazing. The level of care offered in palliative situations is above and beyond and I will be forever grateful for all the care my mother received. She was never made to feel like a patient but as a respected member if the community. Yes the appointment times run over, but as explained and understood by my children, the people before us may have memory problems, be receiving bad news, need a little longer to explain their symptoms so sit patiently. An extra 20 minutes isn't going to kill you!"

"Excellent practice, Doctors listen and provide care above and beyond. Can't praise them enough. Nurses are fantastic and it's great to have a a nurse practitioner service. The reception staff are lovely, always greeted with a smile and pleasant manner, and helpful when phoning. Thanks to all ☺"