Ross Hall Clinic Braehead Kings Inch Place, Renfrew PA4 8WF

"I always felt from the first moment I walked into the hospital for my sons consultation that he was in the hands of dedicated caring professionals. I would heartily recommend them to anyone. At all times they went above and beyond. The level of service, care and communication has been amazing throughout the whole experience. (speaking to the lovely Claire on the phone)to the surgeon (Ms Espeso) and all of the nurses and administration. The whole team work together to make my son feel relaxed and cared for."

"I've been attending Rosshall Braehead for my consultations and have to say the service is nothing short of exceptional. The consultants are extremely thorough and explained all my options to me. I opted for surgery and after 1 week i had all my consulations and surgery and was told it would be at least 24 months on NHS."

"Terrible experience. If I could award 0 stars I would. I made a query about a dermatological treatment online and was immediately contacted by an operator to book an appointment with a consultant dermatologist. I stated during my call the type of treatment I wanted as I had researched it thoroughly beforehand. I asked if it was available at Ross Hall and was told to book a consultation. During the approximately 5 minute consultation with the dermatologist I was told the treatment I required was the one that I had already researched extensively and requested on my initial call. However, I was told it wasn’t offered at the clinic and I would need to book a consultation elsewhere. I was, however, still invoiced for the full price of the consultation, £204. I think it is completely unethical to book a consultation for someone requesting a specific type of treatment when that treatment is not offered by the clinic. I am beyond disgusted and would certainly not recommend anyone visit Ross Hall for any dermatological issues."

"Got a referral to go here for a consultation in October with the ENT department about having a tonsillectomy done after being palmed off by my gp for months . I cannot tell how good it was to have someone actually listen to me . Mr Chin was very thorough and put me at ease straight away . I had the op done 10 days ago & I’m well on my way with recovery . The old saying goes “ you get what you pay for “ this is definitely the case with Ross hall . The nurses and staff were excellent both at Braehead & the hospital at Crookston RD where the operation was carried out . Would recommend 100%"

"Unfortunately I did not have the best experience at Ross Hall Clinic. I saw a dermatologist and had patch testing done. Initial appointment with the doctor felt incredibly rushed, I did not feel listened to and instead felt patronised. It did not help that the doctor had an alarm going off on her phone throughout the appointment, and took a call from reception too. I did not have a chance to go through the questions I had, as she was literally standing over me trying to get me out the door. I left the appointment very upset and had a cry outside the clinic as I felt so frustrated. Not the experience you want when you're paying £180 for an appointment. Team at reception messed up my patch testing schedule, booking me in for Wednesday and Friday, with a phone follow-up with the doc for Monday. They did not explain that Monday was to be another in-person appointment, and turns out they usually would book testing for Mon, Weds and Fri. My first appointment on Wednesday was 30 minutes late. There was also major confusion about my follow-up appointments and they had to ring the doctor to ensure she could see me as planned. Turns out they had in fact double-booked the doctor and had a hassle trying to squeeze me in for Monday. Very stressful. Follow-up appointment with doc was similar to my initial consultation. Very rushed and patronising. I have seen all sorts of consultants for various things through the years and where I never expect them to offer a magic solution or even deliver good news, I do expect them to listen with compassion and give their attention fully. This goes so far when it comes to how the patient feels about their situation and prospects."