Tiso Edinburgh Outdoor Experience

"Very strange store - I have visited for years and the staff always follow you round as if you’re a shoplifter- then when you need assistance they’re nowhere to be seen! When you buy something they kind of grunt instead of saying please/ thank you. Are they specially trained ?"

"I've had a mixed experience. I visited a few weeks ago and had a very helpful staff member guide me to a mountain equipment jacket, and price matched it to another store online. Today when I visited, I asked if they would price match as their rab trousers were over £20 more than other retailers, the manager came over said he was the one who made the decisions and told me to buy them online as he wouldn't match. Fair enough, so I went to GO outdoors, spent the best part of £500 there instead. I know times are tough, but I would have bought them anyway if the attitude was a little more welcoming and the other items I needed for a hike."

"Had to return walking boots as too small. Got bigger size with no problem. Staff were friendly & efficient. Would shop here again."

"This really is one of the best shop experiences I have had in 2021. I bought a tent from Graham Tiso online which arrived a few days ago. Despite putting up the tent, I really did have some questions. Consequently, I visited the Leith store to get some more information and to use the time wisely to buy some other products for a future camping trip. Fraser, I learned, is the store manager. I didn’t notice this at first but what I did notice was his quiet confident and positive way of making a customer like me feel less stupid about asking what others may regard as obvious questions. Fraser was knowledgeable, he gave examples, had ideas about footprint groundsheet versus tarpaulins. It became clear that he has a plethora of experience with tents of different sizes. Fraser went the full mile by actually setting up the same model of tent I bought from Graham Tiso but in the actual store. Seeing the demonstration of my tent and him explaining the things season dcampers take for granted but beginners would stumble on, left me so much more confident when leaving the store. I had other items to buy and the team were very helpful in procuring those. Graham Tiso in Leith last Sunday was a perfect example of customer service and real human interaction to help a fellow camper. First forward one week and I have now set up my own tent in my back garden for demonstration purposes and can now do it in such a short amount of time which means I have a good chance of having an enjoyable first experience camping on my own. Graham Tiso and Fraser, you rock!"

"This is a pretty big store with a sizeable range of specialist outdoor clothing, including North Face, Rab, Craghoppers, Montane, Jack Wolfskin and quite a few other brands also. They have a big selection of tents, kanoes, sleeping bags and other travel accessories. Really friendly staff, and free car parking available too just outside."