John Lewis & Partners

"Dianne who works at the Tom Ford section was absolutely brilliant! My boyfriend went in to buy my birthday present and she was so helpful and lovely. I then went in myself a few days later for her to do my makeup, she was the utmost professional, knew all the details about the products used and was so friendly. Could not say enough good things about her, she is a credit to John Lewis and to Tom Ford. (Dianne, I’m sorry it’s taken a few weeks to do this!)"

"We had an appointment with Keri in the Nursery department as we are expecting our first baby and looking for a pram and car seat. Keri was absolutely sensational from beginning to end. She knew everything, had studied my details so knew what I would be looking for and was just lovely at the same time. We spent nearly 2 hours with Keri but it felt like 2 minutes. Would highly recommend booking the appointment for new parents and if you can, ask for Keri as she was brilliant."

"Terrible service. My laptop broke two months ago and was covered under the guarantee. I took it in and it took them 2 months to fix it! When I got it back they had fixed the issue but then had broken the keyboard and it was usable. I brought it back and told that it needed to be sent off to be fixed again! When I asked the manager for a new laptop because they’d broken it and they had broken the guarantee I was told that it was my issue! I explained that I had a 10,000 word essay due in for uni and I needed a laptop the manager just said it wasn’t her problem even though they broke the guarantee by breaking the laptop! The manager refused take any accountability for their mistake or honour the guarantee. The way the manager spoke to me was disgraceful . She belittled me and made me feel like it was my fault for complaining. The fact that John Lewis pride themselves and sell themselves on good customer service is a joke. Warning would not buy anything from them again."

"I went shopping with my bubbly 3 year old granddaughter.. I wish I had 3 pairs of hands! Having thoroughly enjoyed the Christmas dept we arrived at the cafe. I wasn't sure how I'd manage but needn't have worried as one of the fab ladies organised a tray carrier, a table with an interesting view and generally made life so much easier... Well done John Lewis... we'll be back"

"Bribed to go shopping, we all "popped" into John Lewis. I like shopping when it's delivered. But I must admit it was a pleasant experience. A lady called Jane went above and beyond to help mum. I still turned into a mobile coat hanger but was adequately compensated with a cold beer later! Plenty of items for the wife and mum to buy as "we need them!" Well-presented and easily moved-around displays with a wheelchair and mum and her faithful walking stick. They can't wait to go back, I'll end up being a human mobile wardrobe. On a bloke plus note by the changing (mind) rooms, they have a seating area. Where all men can sit patiently adding up the damage to our credit card!"