House of Fraser Broadmead, Bristol BS1 3BB

"Really bad customer care; both in store and online. They refused to return the faulty jacket 2 days after purchasing it. I contacted the brand company and they fixed the issue to me."

"Hi guys, be careful when entering this store with the reception when entering the Fraser house in Cabot in Bristol. One of the security guards humiliating the customers to the point of never going back there. I have never been so humiliated in my life. I have already made the complaint and we have not been answered. In this store, the consumer is nothing but trash. The first floor manager defended the security man. But there was no woman to call the police when I asked. I'm not in the mood to even get out of bed after this happened to me, I have feeling panicked to go out home after that. Today it's been a week since I went through this. I have been a customer of the store for years, or was. because I don't want to go into a place where only employees fit and customers are treated like intruders. This store is a disgrace. I’m keeping waiting for a response about this case but House of Fraser still in silence."

"Very badly run, signs for toilets yet you ask the staff and they say oh they are out of order well take the sign down then for toilets if they are not in use and also one changing room on mens floor so having to walk from one side to other side to try on everything back and forward met by rude lady saying why are trying on clothes there and I said maybe you should accommodate more changing facilities not just one !! She just walked off absolute disgrace when you spend £250 of your hard earned money !!"

"Average at best. Such a shame. This was a premium store, it is definitely not anymore. If you are lucky enough to find a staff member to help you then keep hold of them until you have completed your purchase as they are very rare in this store. None of the staff seem particularly happy to be there and do the bare minimum. The store isn’t dirty but neither is it what you would expect from a premium store and certainly not what it used to be. Ripped display stands, more empty tester bottles than ones that are actually useable etc. The lady that helped us was very pleasant but obviously didn’t want to be there. I would buy online in future as the journey certainly doesn’t warrant the customer experience that it used to sadly."

"I’m sure some people just love leaving a bad review This place has over 3 floors of products and the staff are helpful whenever we have visited. Good selection of items, well Stocked and have never had any issue coming here over the last 9 years Would recommend to anyone"