Kids Complex 151 Western Road, Cambuslang, Glasgow G72 8PE

"I came here with kids about 17:40 and the kids was so excite and and its closing time is 19:00 and they refuse me to go inside and i request politely and they saw the kids upset face as i was late because of heavy traffic . The reason is our till is not working after 17:30."

"I actually think this is a good soft play food ok to but and it’s a big but it’s filthy. My daughter stopped me asking to speak to manager. Ok see staff cleaning windows and glass in doors but baby areas absolutely filthy toys sticky and cuddly toys need removed. Don’t know when last hoovered or toys cleaned in this day . Needs a deep clean then kept clean. Come on nice soft play letting yourself down Mum ,gran foster mum use loads soft plays"

"Horrible customer service. We have waited 40+ minutes for food each time for it to have been sitting getting stale for over 20 minutes at the back of the kitchen when we have questioned where it is. Manager response when questioned where our food was, was that “we have had food sitting for over 20 minutes before”. On a quiet day 2 other families were also questioning where their food was. We have been previously and when trying to find a staff member they were all standing outside “with a delivery”. No apology, no resolution for the issues."

"Terrible staff, service awful… ordered burger, cashier ran it up as a cheese burger said to her and the attitude was terrible. Sorry for spending almost £10 on kids burger and kids nuggets. Food came with no juice or toy. We sorted that not like it was busy staff literally standing talking to other staff and looking like there in a daze! Gave me a white bucket to pick a toy her words were we only have this rubbish! Sat down to find that I had a cheese burger with no chips. Really couldn’t make this up! Went over and again felt I was an inconvenience- manager/ owner came over after I asked for him and he says I’m rude as I called his staff incompetent- which I’m my opinion after 6 simple mistakes feel is a valid assessment. Was asked to leave as the manager had no conflict training. Staff need training which I put at the feet of the manager/owner. Maybe if he was on floor rather than hiding in the back he might be able to control his team better. Service 0 stars, food 0 stars, staff 0 stars overall avoid, wish I had seen the reviews on this site about poor service before visiting - only saving grace I got all my money back!!"

"My 2 yr old grandchild had a great time at Kids Complex at the midweek morning 2 hour session. Lots of different things and areas to climb and explore. The toddlers area worked very well - could have done with a few more balls in the small ball pool tho'. The staff were kind and respectful of food intolerances. The tables were clean. The place was not crowded at all which was ideal for the small children to be able to explore freely without fear of being crashed into by bigger, faster, older children all the time. Great to have this place locally :-)"