Powerhouse Fitness 296 Willesden Lane, London NW2 5BZ

"Worst customer service in London, hands down. After paying for equipment, they didn’t reach out at all for a month about scheduling for delivery. The assembly they contracted broke which should be fixed under warranty, and again no proactive response for a month. When calling them, they either don’t answer at all or say “we’ll call you back soon with an update” which has never happened. Their business should be closed for fraud — taking money in exchange for faulty equipment and failing to deliver on contractual obligations."

"Went on the website and found a whole list of things I wanted but thought I'd check out the store to see it in real life, I'm really glad I did. Ended up with only one thing from a list of 10 that suited my needs, John suggested a completely different approach and I now have an order in I'm really excited about. Will be a returning customer for sure. Highly recommend making the trip down to the Willesden store and asking for John!"

"I bought a set of rubber weight plates. The smell was absolutely horrible and to this day (despite selling them off weeks ago) I can still smell them in my flat. All the advice I got from the company was absolutely worthless and to top it off, if I wanted to return the product (which I originally did) I had to be charged a 25-35% "restocking fee". I'm sorry but in this day and age anything other than a full refund is unacceptable and restocking is the cost of doing business and selling poor products. As I mentioned I ended up just selling the weight plates off and take on the cost myself, which is incredibly poor. They did give me a 10% refund, but honestly did not make much of a difference bearing in mind what I had to go through."

"This company is a absolute disgrace! First they give me a faulty product. Then when i want to process a return they cannot do it over the phone and asked me to email over the defected part video but I already had and they say they hadn’t received anything. They can’t forward a a simple returns form email while I’m on the phone to them I have to hang up first and still they delayed by another day. Finally when it comes to picking the product up they have not turned up twice! I’ve taken time off work to be home. No call or email by delivery driver that they won’t be coming. As I write the item is still with me. The have no urgency on the phone when I speak to them. In all my years of being a consumer I have never been treated this way. I urge everyone to not shop with this company and go elsewhere. I will be reporting them to trading standards and the correct authorities about this."

"Great store with a big variety of equipment! Excellent and knowledgeable staff that can help with any inquiries! This has been my go-to store since the home training "era" of 2020 started and in that time they have done an excellent job of diversifying the equipment they have in store. From the small home gym to the dream garage gym. If you are in search of good stuff for a great price? I highly recommend these guys, you won't be disappointed."