The Knight Residence by Mansley

"Great hotel. Stayed in the 2 bedroom apartment and it was very modern, clean and well furnished. Central location within easy walking distance of everything you'll need."

"Will use it again, good rooms great helpful staff and very central. Only down side is there are some lap dancing dodgy places close by (we had our kids with us), but there is a good Sainsbury’s local close by (150 m)."

"Stayed here on my first holiday to Scotland in the summer of 2011. My daughters camera was stolen out of the room while we were away to eat. We Immediately reported it to the management and they instantly refused to believe us. They wouldn’t call the employee in. The only employee to clean our room was conveniently off the next day. I wouldn’t stay here again if they paid me too. Lying and thieving crooks. Beware of your belongings"

"While I wasn’t impressed with our apartment, the assistant manager Pawel and receptionist Chelsea are outstanding. They have gone above and beyond for us. The company Mansley seems poorly run and customer service by the main headquarters is lacking. We thank Pawel and Chelsea for their professionalism and outstanding service!"

"Absolutely shocking service from this so called 5 star residency. My family and I were meant to be staying here for our first trip since covid. Our flight was cancelled as we were sat in the airport. This establishment refused to refund the £753 we had paid due to their terms and conditions. Staff attitude was extremely poor, lacked empathy or any understanding due to the stress and upset this has caused. Hasn’t this country been through enough already? Without this couldn’t care less attitude. People work hard for their money and then receive appalling customer service from large companies who frankly have no respect or consideration for what people have experienced. The attitude I had was “computer says no”. Following on from your response which was extremely predictable You did not in my opinion act in an empathetic manner. You had the ability to refund the whole amount. 50% is not what we paid. We did not receive what we paid for the stay back. Also you fail to address the bad customer service that I received from your assistant manager - he literally couldn’t care less. In my opinion to which I am completely entitled. Your business acted not in the best interest of your customers. I know what I booked through booking.com I am fully aware of the terms and conditions but when your flight is cancelled an hour before you’re due to fly then most people I am sure would appreciate the frustration at losing all or half or whatever proportion of money they do. I am entitled to my opinion and I feel you could have done A LOT more and you need to train your staff to deal with such situations instead of treating everyone like a number or a pound sign."